Sarah Sykes
Bossier City,LA
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Five Star Call Center
10.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Health Insurance Sales Agent
Teleperformance USA
09.2020 - 03.2021
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
Banking Agent
Teleperformance
05.2016 - 04.2019
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ03.2026
Skills
- Banking
- Health insurance sales
- Microsoft Word
- Microsoft Excel
- Customer Focused
- Team Player
- Efficient
- Fast Learner
Timeline
Customer Service Representative
Five Star Call Center
10.2021 - 06.2022
Health Insurance Sales Agent
Teleperformance USA
09.2020 - 03.2021
Banking Agent
Teleperformance
05.2016 - 04.2019
Bachelor of Science - Applied Management
Grand Canyon University