Overview
Work History
Education
Skills
Timeline
Generic

Sarah Sykes

Bossier City,LA

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Five Star Call Center
10.2021 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Health Insurance Sales Agent

Teleperformance USA
09.2020 - 03.2021
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.

Banking Agent

Teleperformance
05.2016 - 04.2019
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Education

Bachelor of Science - Applied Management

Grand Canyon University
Phoenix, AZ
03.2026

Skills

  • Banking
  • Health insurance sales
  • Microsoft Word
  • Microsoft Excel
  • Customer Focused
  • Team Player
  • Efficient
  • Fast Learner

Timeline

Customer Service Representative

Five Star Call Center
10.2021 - 06.2022

Health Insurance Sales Agent

Teleperformance USA
09.2020 - 03.2021

Banking Agent

Teleperformance
05.2016 - 04.2019

Bachelor of Science - Applied Management

Grand Canyon University

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Sarah Sykes