Sarah Lewis
Las Vegas,NV
Summary
Reliable employee seeking a Customer Service position while offering excellent communication, good judgment, and a positive attitude within the role.
Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Lumber Team Lead
Boxabl
Las Vegas, NV
12.2021 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained over 5 new team members by relaying information on company procedures and safety requirements.
- Worked with different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
Social Media Manager
Self Employed
Los Angeles, CA
01.2013 - 12.2021
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Increased customer engagement by %25 through social media
- Set clearly defined goals to drive customer retention, brand awareness, and website or social media traffic
- Worked with department personnel to deliver brand consistency in social media messages
- Curated and segmented editorial content to increase engagement and channel growth
Medical Appointment Scheduler
Patient Recall Services
Pacific Palisades, CA
01.2009 - 04.2013
- Verified patients' insurance eligibility, obtained authorization before appointments and kept accounts updated with most current information.
- Updated account information to maintain patient records.
- Assisted patients by answering questions and responding to inquiries.
- Performed up to 100 outbound patient calls per day.
- Worked remotely with 8-10 Optometrists nationwide scheduling their patients' appointments and following up on issues.
- Electronic health record software knowledge.
Education
HVAC/R Certification - HVAC Installation And Repair
National Technical Institute
Las Vegas, NV09.2021
Bachelor of Science - Film
Full Sail University
Winter Park, FL09.2007
Skills
- Team leadership and supervision expertise
- Professional telephone demeanor
- Calm disposition
- Creative problem solving
- Account management
- Quality assurance
- Problem-solving skills
- Customer support
- Verbal and written communication
- Client communication
Timeline
Lumber Team Lead
Boxabl
12.2021 - Current
Social Media Manager
Self Employed
01.2013 - 12.2021
Medical Appointment Scheduler
Patient Recall Services
01.2009 - 04.2013
HVAC/R Certification - HVAC Installation And Repair
National Technical Institute
Bachelor of Science - Film
Full Sail University
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