SARAH TAYLOR
AVON,US
Summary
Dedicated professional with extensive experience in maintaining cleanliness and optimizing processes in diverse environments. Demonstrates strong skills in legal research, document management, and administrative tasks, ensuring efficiency and client satisfaction. Passionate about fostering teamwork and streamlining operations, with a proven track record of exceeding expectations and enhancing service quality.
Overview
21
21
years of professional experience
Work History
Housekeeper/Cleaner
DT's Quality Clean
Indianapolis, IN
11.2018 - Current
- Maintain high cleanliness standards across diverse residential spaces. Implement efficient cleaning routines, ensuring thorough sanitization and client satisfaction.
- Optimize cleaning processes, reducing average service time while maintaining quality. Consistently exceed client expectations, leading to increased referrals.
- Execute meticulous cleaning protocols, ensuring spotless residential environments. Adapt techniques to diverse spaces, maximizing efficiency without compromising quality.
Shipping/Receiving/Mail Services Supervisor
C&W Services/Cummins Inc.
Columbus, IN
11.2024 - 05.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Material Handler/Line Lead
FedEx Express
Indianapolis, IN
03.2022 - 06.2023
- Unloading and sorting packages loaded into containers removed from incoming aircraft and assisted leading our team on the line with daily procedures.
- Coordinated with cross-functional teams to optimize container removal process, fostering seamless operations and reducing turnaround time.
Shop Assistant
W.E. Simmons & Sons LLC
Plainfield, IN
01.2022 - 02.2022
- Maintained shop and office. Helped service trucks. Customer service. Clean and maintain tools and toolboxes. Assistant to shop foreman. Answering phones.
Courier Driver
CC's Couriers
11.2016 - 12.2021
- Pickup and safe delivery of truck and heavy machine parts all over the state of Indiana, including delivering parts to CAT/Macallister field service technicians. Familiar with identifying and distinguishing a wide range of truck and machine parts and delivering in a timely fashion.
Bartender
Rookies Sports Bar and Grill
Indianapolis, IN
05.2016 - 03.2021
- Mix and serve drinks to patrons. Oversee serving staff of 3-4, cash drawer, POS system, maintaining store appearance, stocking, closing duties, customer service with a smile.
Warehouse Associate
Nuts.com
Indianapolis, IN
12.2014 - 05.2017
- Pick and pack orders using scanning system, entering customer orders into computer and printing proper labels and packing in appropriate packaging, palletizing orders and prepare for shipping, loading and unloading trucks with pallet jacks, maintaining pick and pack speed and efficiency quotas and overall goals set forth by operations.
Salon Manager
Extreme Tanning
Plainfield, IN
04.2014 - 12.2016
- Hiring of staff, cash drawers and payroll, employee schedules, deposits, ordering inventory, maintaining salon and products, opening and closing duties, maintain customer accounts, business promotions, headed sales meetings for all salons and staff, trained staff and management on sales and product knowledge.
General Cleaner
CCS Cleaning
Indianapolis, IN
04.2014 - 07.2015
- Contracted to clean commercial properties such as warehouses and offices. Responsible for cleaning and maintaining bathrooms, breakrooms and all floors and trash throughout facility.
- Maintained commercial buildings Swept, dusted, mopped, and shined buildings and facilities Cleared trash Cleaned restrooms
Legal Assistant/Paralegal
Zellefrow & Associates Lawyers
Indianapolis, IN
07.2013 - 03.2014
- Assistant to attorney with clerical and administrative duties. Helped in undate a new computer billing program and organized office and client files. Skills Used: Microsoft word, office and excel programs. Multi-line phone system, maintaining client files and scheduling appointments and consultations. Assisted in filing legal documents and maintaining attorney calendar.
Receptionist/Administrative Assistant
Straightline Autobody
Indianapolis, IN
05.2004 - 08.2008
- Answer multiline phone system, fax, filing, some payroll, set appointments, greet customers, order and stock all office supplies, directly assist owners/managers with any administrative tasks as well as a fill in car runner.
Education
Diploma - General
Ben Davis High School
Indianapolis, IN01.1998
Art
Indiana University-Purdue University Indianapolis (IUPUI)
Indianapolis, INSkills
- Adobe Acrobat (Skillful), Clerical (Expert), Administrative (Expert), Microsoft Outlook (Experienced), Calendar Management (Experienced), Front Desk (Expert), Typing (Expert), Merchandising (Skillful), Document Management (Skillful), Cleaning (Expert), Courier (Expert), Order Entry (Skillful), Field Service (Skillful), Office Management (Experienced), Legal Research (Skillful), Team Leadership (Experienced), Customer Support (Expert), Problem Solving (Expert), Time Management (Expert), Safety Compliance (Experienced)
LANGUAGES
English (Native)
Timeline
Shipping/Receiving/Mail Services Supervisor
C&W Services/Cummins Inc.
11.2024 - 05.2025
Material Handler/Line Lead
FedEx Express
03.2022 - 06.2023
Shop Assistant
W.E. Simmons & Sons LLC
01.2022 - 02.2022
Housekeeper/Cleaner
DT's Quality Clean
11.2018 - Current
Courier Driver
CC's Couriers
11.2016 - 12.2021
Bartender
Rookies Sports Bar and Grill
05.2016 - 03.2021
Warehouse Associate
Nuts.com
12.2014 - 05.2017
Salon Manager
Extreme Tanning
04.2014 - 12.2016
General Cleaner
CCS Cleaning
04.2014 - 07.2015
Legal Assistant/Paralegal
Zellefrow & Associates Lawyers
07.2013 - 03.2014
Receptionist/Administrative Assistant
Straightline Autobody
05.2004 - 08.2008
Diploma - General
Ben Davis High School
Art
Indiana University-Purdue University Indianapolis (IUPUI)