Sarah Theroux
Holyoke,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly considerate, supportive and has a lot of compassion for helping people even in the simplest way.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Mont Marie Rehabilitation & Healthcare Center
Holyoke, MA
03.2025 - Current
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone calls and responded to emails.
- Maintained visitor log for entering and leaving facility for security purposes.
Patient Service Representative
Cooley Dickinson Health Care
Northampton, MA
07.2022 - 11.2024
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder
- Scheduled and booked appointments over phone and in person with primary care office and multiple specialist offices.
- Collaborated with clinical and administrative staff to meet patient needs
- Coordinated with patients and healthcare professionals to meet patient needs
Department Head
Stop & Shop
Holyoke, MA
08.2010 - 07.2023
- Identified areas for process improvement within the department through feedback from staff members
- Provided leadership during times of crisis or change in order to maintain productivity levels
- Trained employees on proper and safe use of equipment and tools
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
Elementary Education -
Holyoke Community College
Holyoke, MAGED -
Holyoke Community College
Holyoke, MA07.2013
Skills
- Reception Management
- Problem-Solving
- Customer Service
- Office Administration
- Appointment Scheduling
- Work Planning and Organization
- Empathy and patient care
- EMR System and HIPPA
Certification
Dementia
Tutoring
Tutored adult special Ed after getting GED while taking college courses.
Timeline
Receptionist
Mont Marie Rehabilitation & Healthcare Center
03.2025 - Current
Patient Service Representative
Cooley Dickinson Health Care
07.2022 - 11.2024
Department Head
Stop & Shop
08.2010 - 07.2023
GED -
Holyoke Community College
Elementary Education -
Holyoke Community College