Sarah Thieme
West Allis,WI
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
26
26
years of professional experience
Work History
Health Information Manager
St. Croix Hospice
Waukesha, WI
12.2021 - Current
- Built patient charts, both paper and electronic, from the start of care to chart closure.
- Created weekly schedules for CNAs, and monthly schedules for CH and MSW. Assisted with RN schedules.
- Ordered DME from DME Track.
- Ordered medical supplies from Medline.
- Proficient with Outlook, Teams, Excel, and Word, with 5 years of experience working in HCHB.
- Managed front desk operations such as answering phones and responding to emails.
- Trained staff members to perform work activities and use computer applications.
Bartender
Jock Stop Sprots Bar
West Allis, WI
08.2006 - Current
- Processed cash, credit card and voucher payments.
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
- Created a list of signature drinks that increased bar revenue.
Home Healthcare Aid
Michelle Kearney
West Allis, WI
01.1999 - 01.2023
- Perform household tasks such as laundry, washind dishes and vacumming.
- Planned, prepared and served meals and snacks
- Provided primary care and assistance with daily living activities.
Scheduler/ Medical Records Specialist
Pinnacle Senior Care
West Allis, WI
07.2019 - 12.2021
- Entered patient insurance, demographic and health information into software and confirmed records.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Secured pre-authorization from insurance companies
- Managed medical practice administrative needs to provide patient satisfaction.
Cahier, Service Deck, Supervisor, Pharmacy Tech
Kmart
West Allis, WI
10.2017 - 02.2019
- Work as a team member performing cashier duties, product assistance and cleaning.
- Process merchandise returns and exchanges.
- Answer and direct phone calls
- Manage cash stock and inventory balances accurately.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Assited Living Caregiver
The Cornerstone at The Gathering
Oak Creek, WI
10.2005 - 11.2007
- Planned, prepared and served meals and snacks
- Administered medications, inhalers, and eye drops
- Provided primary resident care and assistance with daily living activities.
Skills
- Outstanding customer service
- Strong organizational skills
- Computer proficiency
- Multi-tasking ability
- Reliable
- Energetic work attitude
- Knowledgeable in Home Care Home Base
- Knowledgeable in SutureSugn
- Insurance Verification
- Medical recordkeeping
- Schedule coordination
Timeline
Health Information Manager
St. Croix Hospice
12.2021 - Current
Scheduler/ Medical Records Specialist
Pinnacle Senior Care
07.2019 - 12.2021
Cahier, Service Deck, Supervisor, Pharmacy Tech
Kmart
10.2017 - 02.2019
Bartender
Jock Stop Sprots Bar
08.2006 - Current
Assited Living Caregiver
The Cornerstone at The Gathering
10.2005 - 11.2007
Home Healthcare Aid
Michelle Kearney
01.1999 - 01.2023
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