Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Provided customer service to employees regarding payroll inquiries and issues.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Resolved payroll discrepancies quickly and successfully.
Financial Accountant
National Guardian Life Insurance
05.2023 - 01.2025
Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Organized budget documentation and tracked expenses to maintain tight business controls.
Front Desk Receptionist
Madison Auto Trim
05.2021 - 05.2023
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Scheduled, coordinated and confirmed appointments and meetings.
Processed bi-weekly payroll ensuring compliance with federal, state, and local regulations.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Associate Banker
Chase Bank
02.2018 - 05.2021
Strengthened client relationships through consistent communication and personalized attention to individual needs.
Balanced teller drawers and ATM cash.
Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
Certified Nursing Assistant
Waunakee Manor
08.2016 - 09.2018
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted patients with daily living activities for enhanced comfort and wellbeing.