SARAH TITUS
H&M Hennes & Mauritz
San Antonio,TX
13
years of professional experience
Dynamic and results-driven professional with a strong background in visual merchandising, customer service, and team management. Demonstrates a keen eye for design and detail, consistently creating engaging and on-brand displays that drive customer interest and boost sales. Proven ability to deliver exceptional customer experiences by understanding client needs and ensuring service excellence at every touchpoint. Experienced in leading and motivating teams, optimizing store operations, and implementing strategies that improve efficiency, team performance, and customer satisfaction. Adept at balancing creative vision with practical execution to support business goals and enhance brand image
Work History
Visual Merchandiser
1 Year 1 Month- Executed visual merchandising standards across sales floor, mannequins, and window displays to reinforce brand presentation.
- Collaborated with store leadership and sales teams to align product placement with commercial priorities.
- Updated merchandise layouts to support seasonal campaigns, promotions, and fashion trend shifts.
- Maintained clean, organized display areas while ensuring consistent product grouping and color coordination.
Full Time Sales Advisor
3 Years 11 Months- Delivered high-quality customer service, resulting in customer satisfaction rating and increased repeat visits.
- Maintained up-to-date product knowledge and trained new hires on sales techniques and store procedures.
- Supported visual merchandising efforts and ensured the sales floor was clean, organized, and well-stocked.
- Assisted in floor set planning and maintained visual standards across departments.
Part Time Sales Advisor
2 Years 2 Months- Assisted customers with purchases, returns, and inquiries, maintaining a professional and friendly demeanor at all times.
- Operated POS systems, handled cash/card transactions, and balanced daily registers accurately.
- Supported inventory checks and restocked shelves according to demand and product placement guidelines.
Social Media and Community Outreach Manager
2 Years 6 Months- Supported content creation and scheduling across Facebook, Instagram.
- Created monthly newsletters and email campaigns.
- Assisted in organizing community events, from planning to promotion.
- Managed community feedback and escalated inquiries, improving response time and satisfaction.
Shift Lead
4 Years 2 Months- Supervise front-of-house staff during shifts, ensuring smooth operations and excellent customer service.
- Train new team members on procedures, safety standards, and service expectations.
- Handle cash register, count drawers, and complete end-of-shift reports accurately.
- Monitor inventory and restock supplies as needed to maintain efficient service.
- Resolve customer issues calmly and professionally, maintaining a positive environment.
Education
GED
Skills
Visual Display Design
Retail Floor Planning
Brand Guidelines Adherence
Consumer Behavior Understanding
Seasonal & Promotional Planning
Cross-functional Collaboration
Trainer/Coach
Creative & Pragmatic Problem Solving
Prioritization
Styling
Merchandising
Art & Design
Photography
Detailed Oriented
Seasonal Displays
Delegation & task management
Active listening and empathy
Multitasking in fast-paced environments
Timeline
Visual Merchandiser
H&M Hennes & Mauritz
09.2025 - CurrentRead More
Full Time Sales Advisor
H&M
10.2021 - 09.2025Read More
Part Time Sales Advisor
H&M
11.2018 - 01.2021Read More
Social Media and Community Outreach Manager
The Mad Crafter Gift Shop
03.2016 - 09.2018Read More
Shift Lead
Amy's Ice Cream
05.2013 - 07.2017Read More
LEE HIGH SCHOOL
GED
Read More