Sarah Tkac
North Royalton
Summary
Dedicated Clinical Manager known for strong crisis intervention and effective protocol development. Experienced in enhancing service delivery through collaborative interdisciplinary approaches, ensuring optimal patient outcomes and compliance with industry standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Manager
Oriana House, Inc.
Cleveland
02.2015 - Current
- Oversaw clinical operations for substance abuse treatment programs.
- Managed staff recruitment, training, and performance evaluations.
- Developed and implemented patient care protocols and guidelines.
- Coordinated interdisciplinary team meetings to ensure effective communication.
- Monitored compliance with state regulations and accreditation standards.
- Facilitated patient intake assessments and treatment planning sessions.
- Collaborated with community organizations to enhance service delivery.
- Provided crisis intervention support to patients and families in need.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Intervened on behalf of patients when necessary to ensure optimal outcomes.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Coordinated weekly work schedules for department employees.
- Developed and maintained clinical policies and procedures.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
Clinician
Oriana House, Inc
Cleveland
01.2012 - Current
- Provided direct clinical care to clients with substance use disorders.
- Conducted comprehensive assessments to determine client needs and treatment plans.
- Facilitated individual and group therapy sessions for diverse client populations.
- Collaborated with multidisciplinary teams to enhance client treatment approaches.
- Documented client progress and maintained accurate clinical records consistently.
- Educated clients on coping strategies and life skills for recovery success.
- Supervised and trained junior staff in clinical practices and procedures.
- Adhered to regulatory standards and best practices in behavioral health care delivery.
- Advised individuals regarding medication compliance, lifestyle changes, stress reduction techniques.
- Educated patients on symptoms, root issues, and appropriate treatment expectations.
- Collaborated with multidisciplinary team members to coordinate care for clients.
- Monitored client progress through regular follow-up meetings or phone calls.
- Utilized evidence-based treatments such as Cognitive Behavioral Therapy or Dialectical Behavior Therapy.
- Coordinated referrals with external providers when needed for additional services.
- Developed and implemented individualized treatment plans to meet the needs of clients.
- Participated in weekly case conferences with other clinicians to discuss progress of clients' treatment plans.
- Determined most appropriate treatment plan and implemented course of action.
- Maintained accurate client records and documentation according to agency policy and procedures.
- Assessed patient symptoms, histories, current concerns, and responses to develop clear picture of current health.
- Engaged in ethical decision making processes when determining best course of action for clients.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
Education
Master of Science - Medical Social Work
Case Western Reserve University
Cleveland, OH03-2005
Skills
- Clinical operations
- Compliance monitoring
- Policy development
- Patient assessment
- Treatment planning
- Staff recruitment
- Quality assurance
- Crisis intervention
- Interdisciplinary collaboration
- Patient education
Certification
- LISW-S
Timeline
Clinical Manager
Oriana House, Inc.
02.2015 - Current
Clinician
Oriana House, Inc
01.2012 - Current
Master of Science - Medical Social Work
Case Western Reserve University