Sarah Toombs
Summary
Driven, hardworking and passionate individual seeking a full-time position that offers opportunities to gain hands- on experience and knowledge to advance in the field. Organized team player with the ability to handle multiple tasks with accuracy.
Overview
10
10
years of professional experience
Work History
Guest Services
Madra Rua
05.2017 - 03.2021
- Serving guests safely by complying to company and state guidelines while creating a fun and organized environment.
- Maintained required certifications and successfully completed continuing education programs as assigned.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies for myself and on duty coworkers.
- Learned duties for various positions and provided backup at key times.
- Operated POS system to enter orders, process payments, and issue receipts.
Guest Services/Guest Services Supervisor Interim
The Icehouse
09.2011 - 03.2017
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Implemented state laws and company policies to ensure a safe experience for guests.
- Monitored team performance to maintain continuity of service and quality standards as a secondary to the general supervisor.
- Maintained required certifications and successfully completed continuing education programs as assigned.
- Learned multiple positions to be able to step in during high volume times as needed.
- Entered orders and properly handled cash using a POS system.
Education
GED -
SC Works Charleston
North Charleston, SC11.2023
No Degree - General Studies
Cedar Springs High School
Cedar Springs, MI05.2006
Skills
- Problem-solving abilities
- Attention to detail
- Strong work ethic
- Stress tolerance
- Multitasking capabilities
- Excellent communication
- Positive attitude
- Conflict resolution
- Merchandise Stocking
- Sales Transactions
- Customer Service
- Honest and Dependable
- Complaint handling
Timeline
Guest Services
Madra Rua
05.2017 - 03.2021
Guest Services/Guest Services Supervisor Interim
The Icehouse
09.2011 - 03.2017
GED -
SC Works Charleston
No Degree - General Studies
Cedar Springs High School
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