Sarah Torres
Colorado Springs,CO
Summary
Focused, reliable, and dedicated worker bringing high enthusiasm and extensive knowledge with communication. Proven history of excellent customer service and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
0-3 Year Old Ongoing Caseworker
El Paso County Department of Human Services
01.2024 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Server, Bartender, Trainer
Parrys Pizzeria And Taphouse
09.2015 - 01.2024
- Train incoming employees on company standards,
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multi-task throughout the work day
Volunteer Probation Officer
El Paso County 4th Judicial District
01.2022 - 10.2022
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Supervised offenders to reduce risk to community.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Maintained compliance with all legal statutes, policies and procedures.
- Evaluated people on probation to determine best course of rehabilitation.
Childcare Assistant Teacher
UCCS Family Development Center
11.2018 - 03.2020
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Education
Master of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO08-2025
Bachelor of Science - Criminal Justice And Human Services
University of Colorado At Colorado Springs
12.2022
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
Timeline
0-3 Year Old Ongoing Caseworker
El Paso County Department of Human Services
01.2024 - Current
Volunteer Probation Officer
El Paso County 4th Judicial District
01.2022 - 10.2022
Childcare Assistant Teacher
UCCS Family Development Center
11.2018 - 03.2020
Server, Bartender, Trainer
Parrys Pizzeria And Taphouse
09.2015 - 01.2024
Master of Science - Criminal Justice
Colorado Technical University
Bachelor of Science - Criminal Justice And Human Services
University of Colorado At Colorado Springs
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