Sarah Trujillo
Taos,NM
Summary
Experienced Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager Server Bartender
The Office Cantina
Prescott , AZ
10.2022 - 04.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Bartender/Server
Desert Valley Brewing
Albuquerque, NM
07.2018 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
Manager/Bartender
American Legion Post 118
Rio Rancho, NM
01.2015 - 07.2018
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Server
Stoneface Bar & Grill
Albuquerque, NM
12.2013 - 01.2015
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Cocktail Waitress
Sandia Resort & Casino
Albuquerque, NM
01.2010 - 02.2013
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with patrons to offer friendly service and determine needs.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
Manager/Server
La Casita Cafe
Bernalillo, NM
04.2006 - 03.2010
- Motivated staff through acknowledgment of hard work and achievements.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Collected cash sales from employees to properly tip each server after shift.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
Education
Stenography - Court Reporting
CNM
Albuquerque, NM05.2009
High School Diploma -
Bernalillo High School
Bernalillo, NM05.2005
Skills
- Dining customer service
- Liquor, wine and food service
- Point of Sale (POS) system operations
- High-volume dining
- Service prioritization
- Sales Techniques
- Menu memorization
Certification
New Mexico Food Handler and Alcohol Server Certifications
Timeline
Manager Server Bartender
The Office Cantina
10.2022 - 04.2023
Bartender/Server
Desert Valley Brewing
07.2018 - 03.2020
Manager/Bartender
American Legion Post 118
01.2015 - 07.2018
Server
Stoneface Bar & Grill
12.2013 - 01.2015
Cocktail Waitress
Sandia Resort & Casino
01.2010 - 02.2013
Manager/Server
La Casita Cafe
04.2006 - 03.2010
Stenography - Court Reporting
CNM
High School Diploma -
Bernalillo High School
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