Sean Halpin
Fairfield,CT
Summary
Dynamic hospitality professional with expertise in high-volume dining. Known for creating welcoming atmospheres and resolving customer complaints effectively.
Overview
21
21
years of professional experience
Work History
Server/Bartender/Bar and Restaurant Manager
Boudreaux's Louisiana Kitchen
03.2005 - 05.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
- Engaged with patrons to create welcoming atmosphere, encouraging repeat business.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Trained new staff on menu offerings and service protocols, fostering team development.
Bartender/Bar Manager
Sanctuary Pub
10.2006 - 04.2026
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Built rapport with regular customers, increasing loyalty and repeat business through personalized service.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Christopher Newport University
Newport News, VASkills
- Hospitality service expertise
- High volume dining
- Daily specials memorization
- Upselling techniques
- Calm demeanor
- Point of sale (POS) system operations
- Liquor, wine, and food service
- Dining customer service
- Team leadership
- Reliable and responsible
- Warm and friendly
Timeline
Bartender/Bar Manager
Sanctuary Pub
10.2006 - 04.2026
Server/Bartender/Bar and Restaurant Manager
Boudreaux's Louisiana Kitchen
03.2005 - 05.2026
Christopher Newport University