Sarah Trussell
Summary
Accomplished Account Manager with a proven track record at Health Plans, Inc., enhancing client satisfaction and retention through exceptional customer service and effective issue resolution. Skilled in account management and teamwork, I've successfully expanded client bases and streamlined processes, demonstrating a strong ability to anticipate and meet client needs.
Overview
19
19
years of professional experience
Work History
Account Manager
Health Plans, Inc.
01.2020 - Current
- Increased client satisfaction by building strong relationships with CHRO's and addressing their needs promptly.
- Managed 35 accounts and represented approximately 13,000 lives, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base., which resulted in additional annual revenue of $100k+.
- Streamlined internal processes as a team member for CIPI - Client Implementation Process Improvements, for better company-wide efficiency in implementing new clients and groups, and reducing the responsibilities of the Account Management during this on-boarding process by 15%.
- Facilitated client meetings between CEO's, CFO's, and CHRO's to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Group Fitness Director
Westboro Tennis And Swim Club
04.2011 - 11.2019
- Maintained a safe and welcoming environment by enforcing facility policies and addressing member concerns promptly.
- Mentored and developed a team of approximately 20 skilled instructors, ensuring consistent high-quality instruction across all classes.
- Coordinated staff training opportunities to ensure instructors remained up-to-date on certifications and best practices in their respective disciplines.
- Increased class attendance through effective scheduling and promotion of various fitness classes.
Group Fitness Instructor
Bosse Sports Club
04.2010 - 09.2017
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
Account Manager
Health Plans, Inc.
11.2007 - 09.2009
Elevator Pad Specialist
Harry Miller
05.2005 - 12.2007
Education
Bachelor Of Business Administration - Business Administration
Worcester State University
Worcester, MA05.2005
Skills
- Account Management
- Teamwork and Collaboration
- Client Relationship Building
- Account Retention
- Issue Resolution
- Vendor Relations
- Client meetings and presentations
- New account creation
Timeline
Account Manager
Health Plans, Inc.
01.2020 - Current
Group Fitness Director
Westboro Tennis And Swim Club
04.2011 - 11.2019
Group Fitness Instructor
Bosse Sports Club
04.2010 - 09.2017
Account Manager
Health Plans, Inc.
11.2007 - 09.2009
Elevator Pad Specialist
Harry Miller
05.2005 - 12.2007
Bachelor Of Business Administration - Business Administration
Worcester State University
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