Sarah Upham
Mead
Summary
Dynamic individual seeking professional and supportive growth through education, perseverance, and positivity.
Overview
14
14
years of professional experience
Work History
Transportation Supervisor
URM Stores
Spokane
06.2024 - Current
- Oversaw daily transportation operations, managed 160 drivers and warehouseman, ensured timely and compliant deliveries to stores like Yoke's and Rosauers across WA, MT, ID & OR, maintained safety while responding to roadside vehicle and equipment emergencies while also managing budgets and adhering to DOT safety regulations.
- Daily responsibilities included operations management, team leadership, logistics and planning, compliance and documentation, communication and coordination, creative solutions to random happenstances.
- Coordinated the logistics of a fleet servicing over 200 retail locations, streamlining the supply chain process and reducing delivery times by 15% through strategic planning and efficient route management.
Logistics Coordinator
Inland Empire Distribution Systems
Spokane Valley
01.2023 - 06.2024
- Responsible for directing and monitoring daily assignments by scheduling drivers, building route assignments, and ensuring daily coverage of all routes and deliveries. Liaised with drivers to ensure that relevant details are communicated to ensure proper execution.
- Maintain route documentation and records for providing accurate and reliable information to customers to comply with state requirements, by using organizational skills and attention to detail.
- Monitor dispatch operations to ensure the timely and accurate completion of all deliveries and pickups with a 99% successful rate. Streamlined daily scheduling process to reduce expenses by 3%, generated databases of customer names, addresses, and details for more than 100 daily deliveries, resulting in a 94% customer satisfaction rate.
Logistics Coordinator
Southeast Alaska Pilots' Association
Ketchikan
04.2022 - 10.2022
- Ensured on-time flow of Pilot movements by coordinating with vendors for pick-up and drop-off to Pilot assignments.
- Managed daily movement reports and ever-changing reservation communications to ensure that departmental processes and procedures are maintained while keeping pilots fully informed, by the use of Microsoft Excel and Microsoft Outlook.
- Managed movements of 75 crew members, achieving 98% on-time pick up and drop off rate and successful expediting of paperwork for passport/visa renewal with no delays.
Executive Assistant
NWNVEST, LLC
Spokane
10.2021 - 02.2022
- Executive assistant support for executive-level personnel, drove successful implementation of strategic initiatives.
- Organized and maintained business records, served as a liaison between the designated broker and clientele, oversaw the broker’s schedule, team meetings, travel arrangements and managed input information received about clients through streamlined database management.
OTR Expeditor
United State Postal Service
Spokane
03.2014 - 08.2021
- Processed mail to a high level of accuracy, using a variety of processing equipment and manual methods of sortation and distribution. This included ensuring the timely distribution of mail to post offices across the United States. This was done by synchronizing and facilitating the flow of work and materials within the warehouse to load trailers for over the road transportation.
- Served as a liaison between management and drivers to establish work progress and efficiency by meeting one-on-one with drivers and management to communicate progress and get updates.
Passenger Service Agent
Alaska Airlines
Spokane
09.2011 - 03.2014
- As a Passenger Service Agent, I handled administrative procedures for passengers before and after flight, by providing ticketing and luggage services to passengers while maintaining a high level of customer service.
- Supported up to 250 daily customers by being diplomatic and respectful in all situations including asking passengers to comply with airline rules and explaining flight information.
- As a Ground Service Agent, helped keep flights running smoothly and more importantly, safely by verifying the flight manifest, and loading the baggage and cargo on the aircraft.
- Directed air traffic for takeoff, gate approach, cargo loading/unloading, cargo transfer, and critical "de-ice" procedures in inclement weather situations, ensuring a safe and timely departure of over 1,000 flights per year.
Education
Bachelor of Arts - Communications
Washington State University
Pullman, WA05-2011
Skills
- Operations management
- Logistics planning
- Route optimization
- Regulatory compliance
- Fleet management
- Budget management
- Time management
- Conflict Resolution
- Operational efficiency
- Implementation skills
- Top Performance
- Customer Service
- Transportation coordination
- Transportation Logistics
- Supply chain coordination
- Quality control in manufacturing
- Supplier Coordination
Timeline
Transportation Supervisor
URM Stores
06.2024 - Current
Logistics Coordinator
Inland Empire Distribution Systems
01.2023 - 06.2024
Logistics Coordinator
Southeast Alaska Pilots' Association
04.2022 - 10.2022
Executive Assistant
NWNVEST, LLC
10.2021 - 02.2022
OTR Expeditor
United State Postal Service
03.2014 - 08.2021
Passenger Service Agent
Alaska Airlines
09.2011 - 03.2014
Bachelor of Arts - Communications
Washington State University
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