Sarah Valenzuela
Whittier,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Fred Loya Insurance
Whittier, CA
03.2020 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Filing,answering phones, greeting customers and answering emails.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier Team Lead
Dollar Tree
Whittier, CA
03.2017 - 07.2019
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
Cashier/Sales Associate
Target
Glendale, CA
05.2016 - 04.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier/Sales Associate
Victoria Secret
Glendale, CA
01.2012 - 03.2014
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Rosemead High School
Rosemead, CA12-2006
Skills
- Complaint resolution
- Product Knowledge
- Account updating
- Product Sales
- Payment Processing
- High-energy attitude
- Customer Service
- Product Promotions
- Cash Register Operation
- Excellent communication skills
- Positive and professional
- Stocking and Receiving
- Exceptional customer service
Timeline
Customer Service Representative
Fred Loya Insurance
03.2020 - 07.2022
Cashier Team Lead
Dollar Tree
03.2017 - 07.2019
Cashier/Sales Associate
Target
05.2016 - 04.2017
Cashier/Sales Associate
Victoria Secret
01.2012 - 03.2014
High School Diploma -
Rosemead High School
Similar Profiles
Dasia JaramilloDasia Jaramillo
Licensed Insurance Agent at Fred Loya Insurance CompanyLicensed Insurance Agent at Fred Loya Insurance Company
Luis Jimenez LimaLuis Jimenez Lima
Customer Service Representative at Fred Loya InsuranceCustomer Service Representative at Fred Loya Insurance
Genevieve JuradoGenevieve Jurado
Lack of Communication Clerk at Fred Loya InsuranceLack of Communication Clerk at Fred Loya Insurance
APRIL GARCIAAPRIL GARCIA
Licensed CSR at Fred Loya Insurance CompanyLicensed CSR at Fred Loya Insurance Company
Jennsy VillavicencioJennsy Villavicencio
Transportation Planner at JitsuTransportation Planner at Jitsu