Sarah Vaughan
Bonaire,GA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Communications Assistant Supervisor
Houston County Sheriff's Office
02.2018 - Current
- Working in a fast pace work environment under pressure and stress
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches
- Assists with the development of policies and procedures to be utilized within the department
- Able to multitask and effectively prioritize and delegate tasks
- Skills in operating radio equipment quickly and calmly in routine and emergency situations.
- Knowledge in different computer software programs
- Skills in making decisions accurately and quickly
- Ability to type and perform data entry accurately and with appropriate speed
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies
Telecommunicator
Lee County Sheriff's Office, FL
06.2015 - 02.2018
- Kept calm under pressure, efficiently handling multiple incoming calls
- Assisted first responders in locating incident scenes through accurate and timely relay of information
- Customer service, answering emergency and non-emergency phone calls.
- Managed radio communications between dispatch center and responding units during major incidents or events
- Knowledge in different computer software programs
Education
High School Diploma -
Ida S. Baker High School
Cape Coral, FL05.2014
Skills
- Community Engagement
- Crisis Communications
- Data Entry
- Prioritizing Calls
- Computer Proficiency
- GPSTC Certified in Supervision 1, Supervision 2, Supervision 3, Hostage and Negotiations Communications, Basic Communications
Timeline
Communications Assistant Supervisor
Houston County Sheriff's Office
02.2018 - Current
Telecommunicator
Lee County Sheriff's Office, FL
06.2015 - 02.2018
High School Diploma -
Ida S. Baker High School
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