Sarah Ventura
Orlando,FL
Summary
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Assistant Teller Supervisor
Populus Group
09.2023 - Current
- Served as a reliable backup for supervisory roles during absences or high workload situations, maintaining smooth branch operations under pressure.
- Contributed to branch growth by identifying opportunities for cross-selling products and services to customers.
- Assisted in training new hires, ensuring a thorough understanding of company policies and procedures.
- Counted cash drawers and made bank deposits.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
Auto Loans Manager
InstaLoan
08.2022 - 04.2023
- Managed a high-performing team for increased efficiency in processing and approving auto loans.
- Negotiated favorable terms with lending partners to secure competitive interest rates for clients.
- Developed strong relationships with local dealerships to drive business growth and expand client base.
- Analyzed credit reports and financial statements for accurate risk assessment, resulting in lower default rates.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Branch Manager
Advance America Cash Advance
08.2021 - 09.2022
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
- Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted with new hire processing and existing training programs.
Assistant Teller Manager
CFSC
10.2019 - 02.2021
- Provided exceptional service to clients while processing deposits, withdrawals, transfers, loan payments, and check cashing services efficiently.
- Performed check cashing for customers based on company policies.
- Performed ATM deposits, withdrawals, check deposits and check cashing.
- Managed a high volume of inbound and outbound collection calls, prioritizing cases based on urgency and potential revenue recovery.
- Coordinated collection calls to delinquent customers and verified compliance with debt collection laws and regulations.
- Developed a deep understanding of client needs through active listening and probing questions during meetings and calls.
Customer Service Representative Manager
US Gift Factory
01.2017 - 10.2019
- Implemented loss prevention measures, significantly reducing instances of theft and shrinkage within the store.
- Created a welcoming atmosphere within the gift shop that encouraged customers to spend more time browsing products.
- Oversaw daily financial transactions, including cash handling procedures, ensuring accuracy and compliance with company policies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associate Of Business Administration -
Valencia College
Orlando, FL07.2019
Skills
- Training and mentoring
- Schedule management
- Adaptability and flexibility
- Problem-solving
- High-quality customer service
- Loan processing
- Loss prevention
- Multitasking Abilities
- Cash handling and management
- Sales techniques
- Attention to detail
- Computer skills
Timeline
Assistant Teller Supervisor
Populus Group
09.2023 - Current
Auto Loans Manager
InstaLoan
08.2022 - 04.2023
Branch Manager
Advance America Cash Advance
08.2021 - 09.2022
Assistant Teller Manager
CFSC
10.2019 - 02.2021
Customer Service Representative Manager
US Gift Factory
01.2017 - 10.2019
Associate Of Business Administration -
Valencia College
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