Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Villarreal

North Aurora,Illinois

Summary

Dynamic retail leader, adept in customer engagement and sales expertise. Excelled in team collaboration and customer service, significantly enhancing customer satisfaction and sales outcomes. Mastered inventory and cash handling, achieving monthly sales targets through personalized recommendations and strategic upselling.

Overview

12
12
years of professional experience

Work History

Beauty Advisor

Target
10.2023 - 07.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.

Shift Lead

Walgreens
09.2021 - 08.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Store Manager

Patelli’s
03.2012 - 10.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Education

Yorkville High School
Yorkville, IL
05.2008

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Flexibility and adaptability
  • Customer engagement
  • Sales expertise
  • Retail experience
  • Customer consultation
  • Sales proficiency
  • Personalized recommendations
  • Payment processing
  • Relationship building

Timeline

Beauty Advisor

Target
10.2023 - 07.2024

Shift Lead

Walgreens
09.2021 - 08.2022

Store Manager

Patelli’s
03.2012 - 10.2019

Yorkville High School

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Sarah Villarreal