Sarah Villaverde
Fresno,CA
Summary
Seasoned professional in medical record management and patient experience enhancement, successfully utilized Microsoft Office and customer service expertise at Mobile Med to optimize COVID-19 testing operations. Experience spans various roles, including Specimen Collector and Certified Nursing Assistant, demonstrating a strong combination of technical skills and compassionate care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Mobile Med
Jamestown, CA
06.2022 - 01.2023
- Successfully worked under tight deadlines in a fast-paced environment, supporting COVID-19 nasal swab testing operations.
- Monitored medical supply levels, and submitted timely replenishment orders to avoid shortages.
- Managed medical records by filing, organizing, and scanning documents for efficient access.
- Scheduled appointments, registered patients, and completed paperwork, while promptly addressing discrepancies.
- Applied effective time management techniques to ensure deadlines were consistently met.
- Collaborated with external professionals to discuss tests and results.
Specimen Collector
Keele Medical
Los Banos, CA
08.2021 - 04.2022
- Prepared lab samples for precise Covid-19 testing analysis.
- Prepared reagents and solutions, ensuring they were available for testing needs.
- Organized and upheld cleanliness standards in the lab.
- Adhered to HIPAA guidelines, ensuring the confidentiality of all patient information.
- Resolved customer concerns efficiently, building strong relationships with clients through timely follow-up and problem resolution.
Front Desk Medical Receptionist
Surgical Affiliates
Los Banos, CA
07.2019 - 07.2021
- Managed patient records, verified insurance, and updated personal information while maintaining privacy.
- Assisted patients in completing medical forms and documentation.
- Coordinated patient scheduling, check-in/check-out, and payment processing.
- Transcribed phone messages and relayed information to the appropriate staff.
Supervisor/Manager
Kentucky Fry Chicken/A&W
Los Banos, CA
07.2017 - 12.2019
- Addressed customer concerns and resolved issues swiftly to maintain customer satisfaction.
- Managed cash registers, reconciled transactions, and processed bank deposits.
- Created weekly staff schedules, assigned tasks, and ensured smooth operations.
- Trained new staff on customer service and food safety standards.
Certfied Nursing Assistant
New Bethany Skilled Nursing & Residential Care Facility
Los Banos, CA
04.2018 - 12.2018
- Assisted patients with daily activities such as feeding, mobility, and personal care to ensure comfort and wellbeing.
- Monitored vital signs, administered medication, and provided emotional support.
- Worked to prevent bedsores and helped patients maintain self-esteem and dignity.
Special Needs Volunteer
Special Olympics
San Jose, CA
01.2011 - 01.2014
- Responded to emergency situations to resolve immediate safety concerns, or direct appropriate personnel for resolution.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Worked with students to promote learning and pro-social development.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Utilized positive communication to encourage the team and promote integrity and respect.
Education
Nursing Assistance
Merced College
High School Diploma -
Crossroads High School
Los Banos, CASkills
- Typing 45 WPM
- Microsoft Office
- Customer service
- Payment collection and processing
- Medical Records Management
- Appointment scheduling
- Data entry
- Telephone and front desk reception
Certification
- HIPAA
- CNA
- CPR/BLS
Personal Information
Title: Medical Administration / Customer Service
Timeline
Medical Office Assistant
Mobile Med
06.2022 - 01.2023
Specimen Collector
Keele Medical
08.2021 - 04.2022
Front Desk Medical Receptionist
Surgical Affiliates
07.2019 - 07.2021
Certfied Nursing Assistant
New Bethany Skilled Nursing & Residential Care Facility
04.2018 - 12.2018
Supervisor/Manager
Kentucky Fry Chicken/A&W
07.2017 - 12.2019
Special Needs Volunteer
Special Olympics
01.2011 - 01.2014
Nursing Assistance
Merced College
High School Diploma -
Crossroads High School
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