Sarah Volness
Moorhead,MN
Summary
Co-Owner and Manager of Hardware Store with expertise in enhancing customer experience. Improved customer satisfaction ratings through effective communication and problem-solving strategies. Conducted staff training and performance evaluations, resulting in increased operational efficiency and compliance with industry standards.
Overview
21
21
years of professional experience
Work History
Amazon Flex Driver
Amazon
Fargo
12.2021 - Current
- Contacted customers prior to delivery to coordinate delivery times.
- Scanned inbound and outbound packages to sort for destination.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Small Business Co-Owner
Moorhead Ace Hardware
Moorhead
01.2004 - 10.2021
- Provided leadership and mentoring to new employees, enhancing knowledge of company programs.
- Ensured compliance with applicable laws, regulations, and industry standards.
- Resolved customer inquiries and complaints requiring management-level intervention.
- Reviewed completed work for consistency, quality, and adherence to standards.
- Assessed team members' skillsets to assign tasks for optimal efficiency.
- Delegated work to staff while establishing clear priorities and goals.
Education
Medical Billing And Coding Certificate - Health Information Technology
Rasmussen University
Moorhead, MN03-2024
Skills
- Customer communication and service
- Time management and multitasking
- Point of sale systems
- Inventory management
- Problem resolution and cost control
- Staff hiring and training
- Workforce scheduling
- Performance evaluation
- Task delegation
- Payroll administration
- Quality assurance
- Database maintenance
- Package scanning and delivery coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsCertification
- CCA - Certified Coding Associate
Timeline
Amazon Flex Driver
Amazon
12.2021 - Current
Small Business Co-Owner
Moorhead Ace Hardware
01.2004 - 10.2021
Medical Billing And Coding Certificate - Health Information Technology
Rasmussen University
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