SARAH WADE
Bethel,United States
Summary
Dynamic level of experience in various industries excelling in cross functional team coordination. Able to analyze data for enhanced decision making. Strong interpersonal skills, effective communication and able to deliver exceptional client support. Committed to operational excellence and continued improvement.
Overview
26
26
years of professional experience
Work History
Service Dispatcher
Northeast Generator
Bridgeport, CT
05.2025 - Current
- Coordinated service schedules to optimize technician efficiency and response times.
- Managed dispatch operations utilizing advanced scheduling software for seamless communication.
- Oversaw workflow processes, ensuring timely resolution of service requests and customer inquiries.
- Cultivated strong relationships with clients, ensuring high levels of satisfaction and retention through effective communication.
Service Coordinator
Preferred Utilities Manufacturing
Danbury, CT
09.2021 - Current
- Schedule preventative maintenance and project managed jobs in Boiler industry.
- Worked with technicians to properly complete paperwork within designated time.
- Created work orders, providing status to customer and following up with technicians.
- Delivered administrative support by assisting with documentation to close work tickets and service projects.
- Received material and equipment and issued to technicians to perform tasks.
- Used operating system to create new service jobs and assist with closing out work tickets.
- Provided ongoing monitoring of job progress to meet time frame and project performance goals.
- Billing and collections.
Front Office Manager
Ameriprise Financial
Southbury, CT
04.2017 - 09.2021
- Handle management of communication to executive by taking making calls, reviewing prioritizing mail and composing correspondence.
- Processed Estate Settlement Cases for deceased clients working with their loved ones.
- Ran Client reports for meetings.
- Took care of day to day office duties for all of executives.
- Trained new hires in company policies, work processes and job-specific tasks.
- Worked collaboratively with other departments to coordinate administrative solutions to various operational issues.
Operations Manager
Wades Piano Center
Bethel, CT
01.2015 - 04.2017
- Negotiated contracts with vendors and service providers to secure competitive pricing and maintain positive vendor relationships.
- Managed master office calendar and coordinated appointments, meetings and travel dates.
- Supervised reception area to drive effective internal and external telephone and mail communications.
- Tracked expenses and analyzed variances for adherence to financial goals and identification of cost-saving opportunities.
- Developed content and creative materials using graphic design programs.
- Identified opportunities for using social media platforms to maximize target audience reach.
- Scheduled and organized website content and worked with consultants for SEO optimization.
- Created content for websites, blogs, and newsletters to keep audience informed and engaged.
Assistant Manager and Buyer
Helen Ainson
Darien
06.2012 - 12.2014
- Monitored stock levels and placed orders for new merchandise to replenish inventory.
- Learned commodities categories in full to best understand optimal purchasing strategies, item options and vendor capabilities.
- Evaluated supplier options according to prices and quality to determine best choices.
- Sourced new suppliers for product lines to improve delivery, price, or quality terms.
- Reviewed reports on sales and buying trends to determine appropriate strategies for coming months.
- Explained current sales, promotions and other brand initiatives to gain customer loyalty.
- Processed merchandise returns and exchanges under company guidelines.
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Welcomed customers and offered quick assistance to handle diverse needs.
- Collaborated with store team to meet periodic sales goals.
- Monitored inventory and adjusted strategies to balance levels between need and excess.
- Attended events, fairs and exhibitions to remain up-to-date with latest market trends.
- Monitored inventory levels to ensure product availability and minimize overstock.
- Reviewed quality of merchandise upon delivery to ensure compliance with specifications.
- Tracked shipping and delivery of goods to ensure timely arrival at store locations.
- Identified best merchandise based on quality, conformance to specifications and favorable pricing.
- Worked with sales team to understand customer needs and shape buying strategies.
Primary Caregiver
Homemaker
Bethel, CT
03.2004 - 06.2012
- While this role isn't typically regarded in the work force it will always be my greatest role, taking care of our 2 children in their younger years being home with them and nurturing their growth, interests, well being and so forth.
Technical Designer
Cannondale
Bethel, CT, United States
12.2002 - 03.2004
- Adapted existing designs for mass production, considering cost-effectiveness and manufacturability.
- Collaborated with production teams to ensure designs were produced accurately and on time.
- Handled multiple projects simultaneously, prioritizing tasks based on deadlines and importance.
- Worked closely with marketing teams to develop promotional strategies for new collections.
- Reviewed competitor offerings regularly to ensure competitiveness in design innovation.
- Supervised fittings and made adjustments to prototypes based on feedback.
- Selected fabrics and accessories within budget parameters to prevent overspending.
- Sourced fabrics, trim, and other materials for use in designs.
- Discussed and improved design ideas in collaboration with sales, managers and clients.
- Collaborated with personnel in designing special and seasonal collections.
- Communicated fit and fashion construction details to cross-functional partners.
- Visited textile showrooms to keep up-to-date on latest fabrics.
Assistant Manager
J McLaughlin
Westport, CT
02.2000 - 02.2002
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
- Boosted company productivity and morale through consistent engagement with team members and management.
- Made key decisions about hiring, discipline, coaching and managing associates.
- Walked department regularly to determine needs and proactively delegate tasks.
- Assisted manager to control inventory strategically, resulting in reduced costs.
- Worked with management team to react to customer service issues, customer complaints and business opportunities.
- Monitored cash management and reviewed expenses for optimum budget tracking.
- Trained team members on appropriate application of policies and procedures.
Education
High School Diploma -
Marian College
Associate of Arts -
New Zealand Design
Christchurch11-1993
Skills
- Microsoft
- Sensitive material handling
- Records management systems
- Timeline Planning and Management
- Data entry documentation
- Cash deposit preparation
- Excel spreadsheets
- Product branding
- Spreadsheet development
- File and data retrieval systems
- Operational processes
- Strong interpersonal skills
- Appointment scheduling
- Process improvement
- Adaptability and flexibility
- Logistics coordination
- Professional demeanor
- Goal setting
- Customer relationship management
- Idea development and brainstorming
- CRM and office management software
- Meeting planning
- Mail management
- Check processing
- PC proficient
- Technologically savvy
- Training and coaching
- Senior leadership support
- Phone call answering
- Multitasking and prioritization
- Clothing and Shoe Sales
- Invoicing and billing
- Troubleshoot service issues
- Multitasking
- Experience in leadership
- Data analysis
- Self motivation
- Analytical skills
- Vendor management
Timeline
Service Dispatcher
Northeast Generator
05.2025 - Current
Service Coordinator
Preferred Utilities Manufacturing
09.2021 - Current
Front Office Manager
Ameriprise Financial
04.2017 - 09.2021
Operations Manager
Wades Piano Center
01.2015 - 04.2017
Assistant Manager and Buyer
Helen Ainson
06.2012 - 12.2014
Primary Caregiver
Homemaker
03.2004 - 06.2012
Technical Designer
Cannondale
12.2002 - 03.2004
Assistant Manager
J McLaughlin
02.2000 - 02.2002
High School Diploma -
Marian College
Associate of Arts -
New Zealand Design