Results-driven dealership operations and sales professional with extensive experience in RV inventory acquisition, Sales, title and registration processes, and multi-platform documentation management. Proven track record of increasing revenue and gross profit through precise inventory control, effective digital and local marketing campaigns, and high-impact merchandising. Strong leader, manager and focused trainer who collaborates effectively with retail, service, and finance departments to deliver a high-integrity, no-pressure customer experience while driving team performance in fast-paced environments.
Outgoing, friendly and driven. Reliable, trustworthy, and honest.
Overview
17
17
years of professional experience
Work History
Acquisition Business Manager
Freedom Roads LLC, Camping World Holdings
Olive Branch
09.2024 - 05.2026
Maintained accurate pre-owned inventory by overseeing stocking, documentation, and precise inventory management processes to support profitable dealership operations.
Received, scanned, and organized high volumes of title, registration, and acquisition documentation (MSOs, POAs,Titles, and deal jackets) across multiple platforms, ensuring full compliance and audit-ready records.
Performed Mechanical Evaluation Assessment (MEA’s) inspections on time, reviewed recommended repairs, and adjusted labor and parts pricing to prevent overpaying on units and to protect and maximize front-end gross profit.
Created and maintained deal jackets for all acquisitions and facilitated the acquisition of used inventory from the public, consistently exceeding customer expectations in the process.
Acted as Safety Officer, training employees on policy and safety procedures and promoting a culture of safety and compliance across the dealership.
Produced professional photography and 360° video for new and used RV inventory, optimizing lighting, staging, and presentation to increase customer interest and support sales velocity.
Developed and executed digital marketing and local marketing campaigns, events, and merchandising programs that increased traffic, drove sales growth, and supported revenue and gross profit objectives.
Utilized multiple CRM and dealership systems (Salesforce, VinSolutions, Happy Fox, MS Teams, IDS, G2) to log all conversations, manage leads and appointments, and maintain accurate deal and inventory data.
Presented purchase and consignment options, promptly responded to incoming leads (calls, emails, texts), and followed communication scripts to close opportunities and drive appointments.
Demonstrated strong leadership, management and interpersonal skills by serving as a liaison between customers and retail, service, and finance departments, promoting a high-integrity, no-pressure sales experience.
Planned and managed budgets using cost-control techniques, maintained in-stock levels through precise inventory management, and identified key product drivers to enhance merchandise presentation and sales.
Generated ideas to exceed sales goals, contributed best revenue-generating practices to the team, and thrived in a fast-paced, dynamic call center and dealership environment.
Leasing Agent
The Vineyard of Olive Branch
Olive Branch
06.2021 - 01.2022
Performed background, reference and credit checks as part of screening process of prospective tenants.
Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Toured property with prospective tenants and provided a wealth of information in regards to its key features.
Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Distributed and followed up on tenant renewal notices.
Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Participated in property inspections to prepare for move-ins and move-outs.
Kept meticulous records of correspondence between management and tenants.
Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Administrative Office Manager
Discount Muffler & Automotive
Memphis
07.2009 - 10.2018
Administrative office and site manager at high volume auto exhaust, brake and mechanic shop.
Managed accounts payable and inventory for automotive parts and shop supplies as well as offsite fleet accounts.
Answered all incoming phone calls. Scheduled customers and fleet accounts for diagnostics and vehicle repairs.
Wrote and issued customer vehicle repair estimates.
Received all customer and fleet account payments for services.
Coordinated task distribution among technicians to improve workflow.
Took inventory at the end of each day for all payments received.
Managed employee payroll accounts and tax documentation.
Education
Associates - RN Nursing
Northwest Mississippi Community College
Senatobia, MS
Rockwall High School -
Rockwall High School
Rockwall, TX
Skills
Very organized
Meticulous with attention to detail
Strong work ethic
Quickly learn and implement new skills, software, and office dynamic
Works well organizing and delegating task to get things done in a timely and efficient manner
Exceptional at multitasking while still maintaining excellent customer service