Sarah Walker
Des Moines,IA
Summary
Diligent Account Resolution Specialist successful at operating in demanding, high-volume environments. Proficient in research, claims issues and setting up remittance plans. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Account Resolution Specialist
Wells Fargo
08.2018 - Current
- Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
- Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
- Mentored junior staff members, sharing expertise in effective communication techniques and conflict resolution strategies for better results.
- Contributed to team success by proactively identifying areas for improvement and implementing solutions to enhance overall performance.
Kitchen Manager
Chipotle
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX12.2015
Skills
- Multitasking and Organization
- Customer Service
- Staff Supervision
- Staff Training and Development
- Attention to Detail
- Problem-Solving
- Operations Management
- Goal-oriented mindset
- Data entry proficiency
- Research abilities
Additional Information
Preferred name is Flynn Walker.
Timeline
Senior Account Resolution Specialist
Wells Fargo
08.2018 - Current
Kitchen Manager
Chipotle
Bachelor of Arts - Psychology
Texas State University