Sarah Webb
Shreveport,LA
Summary
. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Phlebotomist
Quest Diagnostics
04.2014 - Current
- Preformed venipunctures and skin punctures to obtain a blood sample for laboratory testing
- Performed laboratory computer operations
- Handled phone calls from patients and doctors for scheduling appointments.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
Phlebotomist
Willis Knighton
07.2012 - 04.2014
- Preformed venipunctures and skin punctures to obtain a blood sample for laboratory testing
- Performed laboratory computer operations
- Handled phone calls from patients and doctors for scheduling appointments.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Followed all safety protocols when handling hazardous materials.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
Customer Service Representative
U. S. Support Company
04.2005 - 07.2010
- Responsible for customer service in the digital equipment division
- Duties included answering customer’s queries, problem solving, and providing detailed information on new products
- Provided support to sales team, ensuring all sales and service objectives were met.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Healthcare Quality Analyst
Capro
11.2003 - 04.2005
- Responsible for inspecting work for conformance with procedures and components
- Assist with the development of new policies and procedures
- Assist in training of new production employees and associates.
- Developed and implemented HIPAA policies and procedures.
- Ensured compliance with federal regulations governing laboratory procedures.
- Documented patient information into electronic medical records system.
Machine Operator
Alliance Compressors
04.2000 - 11.2003
- Responsible for operating and setting various fabricating equipment
- Work at a CNC machine station and provided accurate inputs to the machine
- Completed production targets within deadlines.
- Monitor the feed and speed of machines during the machining process.
Assembly Line Team Leader
ConAgra
05.1998 - 04.2000
- Managed production staff by training and motivating line employees to achieve production goals
- Attended various quality workshops as part of the work and tried applying those principles for production on a weekly basis
- Provided suggestions to the team to raise output of the team as a whole.
Education
Certificate of Technical Studies in Phlebotomy -
Southern Unviversity
Diploma -
Coushatta High School
MLT -
Southern University
Skills
- Paperwork Processing
- Donor screening
- Specimen Preparation
- Data Entry
- Blood collection
- HIPAA
- Protocol Review
- Medical terminology knowledge
- Policy Adherence
- HIPAA Compliance
Certification
American Society of Phlebotomy (ASPT)
Timeline
Phlebotomist
Quest Diagnostics
04.2014 - Current
Phlebotomist
Willis Knighton
07.2012 - 04.2014
Customer Service Representative
U. S. Support Company
04.2005 - 07.2010
Healthcare Quality Analyst
Capro
11.2003 - 04.2005
Machine Operator
Alliance Compressors
04.2000 - 11.2003
Assembly Line Team Leader
ConAgra
05.1998 - 04.2000
Certificate of Technical Studies in Phlebotomy -
Southern Unviversity
Diploma -
Coushatta High School
MLT -
Southern University
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