Sarah Wells
SERVICE INDUSTRY MANAGER
Greenville,NC
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Adept at FOH and BOH operations. Determined team leader with excellent staff management skills. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
13
13
YEARS EXPERIENCE IN SERVICE INDUSTRY
Work History
Front of House Manager/Bar Manager
Tie Breakers
02.2018 - 10.2023
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Scheduled and received deliveries and verified goods received against paperwork
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Estimated food and beverage consumption to determine purchasing requirements
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Assessed bar inventory and completed requisition sheets to restock supplies
- Displayed and retained extensive knowledge of liquor, wine and beer.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
Brook Valley Country Club
06.2022 - 12.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Consulted with managers to organize special events and promotions.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Restaurant General Manager
Carolina Oyster House
10.2021 - 06.2022
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Bachelor's - Special Education
Skills
- TOAST POS Operations
- Servsafe Certified
- Private Events and Catering
- Supply and Inventory Maintenance
- Teamwork and Professionalism
- Menu Memorization
- Alcohol Ordering
- Liquor, Beer and Wine Knowledge
- Food Preparation and Safety
- Food and Beverage Management
- Health Code Compliance
- Hiring Procedures
- Shift Checklists
- Food Costs
- Calendar and Scheduling Software
- Menu Pricing and Writing
Certification
- SERV-SAFE Certified
- NC BARS Certified
- TOAST POS Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender - Brook Valley Country Club
06.2022 - 12.2022
Restaurant General Manager - Carolina Oyster House
10.2021 - 06.2022
Front of House Manager/Bar Manager - Tie Breakers
02.2018 - 10.2023
Liberty University - Bachelor's, Special Education