Sarah Wendt
Shelby,IA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
Work History
Lead Services Representative
Centris Federal Credit Union
Council Bluffs, IA
11.2001 - 01.2025
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with other departments to resolve complex problems quickly.
- Maintained accurate records of customer transactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Supported sales team members to drive growth and development.
- Advised customers on best practices when using products or services.
- Provided customer service to clients through phone and email inquiries.
- Updated databases with new and modified customer data.
- Monitored team performance and provided feedback to ensure quality standards were met.
- Resolved escalated customer complaints in a timely manner.
- Performed data entry tasks for customer accounts and orders.
- Promoted available products and services to customers during service, account management and order calls.
Skills
- Problem resolution
- Friendly, positive attitude
- Interpersonal communication
- Relationship building
- Verbal communication
- Attention to detail
- Flexible and adaptable
Timeline
Lead Services Representative
Centris Federal Credit Union
11.2001 - 01.2025