Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Schefers

Omaha,NE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Lead Guest Services Representative

Travis Kunz
08.2021 - 06.2023
  • Prioritized dogs and their owners to make their stay the most comfortable as possible.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Answered incoming phone calls, scheduled appointments and addressed messages.
  • Followed optimal schedules for animals as set by owners or supervisors.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Waitress

Kaity Kramer- Red River Inn
07.2020 - 04.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Waitress

George Bechtold - Granite Edge Cafe
01.2019 - 07.2020
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Education

Associate of Arts - Business

Metropolitan Community College
Omaha, NE
05.2024

High School Diploma -

Rocori High School
Cold Spring, MN
05.2022

Skills

  • Credit Card Handling
  • Customer Inquiries
  • Employee Relationships
  • Business Development
  • Team Meetings
  • Customer Support
  • Staff Training
  • Problem Resolution
  • Listening Skills
  • Performance Feedback

Timeline

Lead Guest Services Representative

Travis Kunz
08.2021 - 06.2023

Waitress

Kaity Kramer- Red River Inn
07.2020 - 04.2023

Waitress

George Bechtold - Granite Edge Cafe
01.2019 - 07.2020

Associate of Arts - Business

Metropolitan Community College

High School Diploma -

Rocori High School

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Ava Schefers