Sarah Wenger
Grand Rapids ,MI
Summary
Dynamic Patient Service Representative with extensive experience at Corewell Health, excelling in customer service and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and meticulous appointment scheduling. Recognized for maintaining a welcoming environment and efficiently managing sensitive patient concerns while ensuring data accuracy and privacy.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Corewell Health
08.2005 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Bachelor of Arts - Studio Art, Graphic Design And Photography
Calvin College
Grand Rapids, MI05-2005
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Office administration
- Reception management
- Verbal and written communication
- Phone etiquette
- Electronic health records
- Queue management
- Check-in coordination
- Appointment reminders
- Front desk supervision
Timeline
Patient Service Representative
Corewell Health
08.2005 - Current
Bachelor of Arts - Studio Art, Graphic Design And Photography
Calvin College