Sarah Wenger
Shelbyville,TN
Summary
Dynamic Customer Service Representative with proven expertise at JB Wright Insurance Services, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective communication and training initiatives. Proficient in Microsoft Excel and adept at managing policy renewals, consistently delivering exceptional service and support.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
JB Wright Insurance Services
03.2013 - 11.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Managed policy renewals and provided support for new policy enrollments.
- Implemented feedback mechanisms to gather insights for service improvement initiatives.
- Trained new hires on customer service protocols and company policies for consistency in service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Ontario Christian
Ontario, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Paperwork processing
- Documentation
- Administrative support
- Data collection
- Microsoft PowerPoint
Timeline
Customer Service Representative
JB Wright Insurance Services
03.2013 - 11.2019
High School Diploma -
Ontario Christian