Sarah Wettgen
La Mirada,CA
Summary
Manager with a proven track record at The Dance Shoppe, enhancing customer satisfaction through effective conflict resolution and strong communication. Skilled in vendor management and adept at multitasking, I fostered partnerships that elevated the company's reputation and drove new business opportunities. Committed to delivering exceptional service and operational efficiency.
Overview
13
13
years of professional experience
Work History
Manager
The Dance Shoppe
La Habra, CA
09.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Usher
Knotts Berry Farm
Buena Park, CA
06.2012 - 06.2014
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
Education
Bachelor Of Science - Health Information Management
Grand Canyon University
Phoenix, AZSkills
- Customer service
- Time management
- Decision-making
- Sales management
- Product management
- Vendor management
- Computer skills
- MS office
- Positive attitude
- Adaptability and flexibility
- Professional and courteous
- Multitasking Abilities
Timeline
Manager
The Dance Shoppe
09.2014 - Current
Usher
Knotts Berry Farm
06.2012 - 06.2014
Bachelor Of Science - Health Information Management
Grand Canyon University