Sarah Williams
Vero Beach,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Indian River County Tax Collector
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service
Piper Aircraft Inc.
07.2016 - 04.2022
- Displayed positive attitude while assisting multiple guests to provide excellent customer service.
- Provided exceptional customer service to internal and external customers.
- Met customer service goals and exceeded customer expectations.
- Established and maintained client rapport by utilizing quality customer service.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
Timeline
Customer Service Representative
Indian River County Tax Collector
04.2022 - Current
Customer Service
Piper Aircraft Inc.
07.2016 - 04.2022
High School Diploma -
Palm Beach Gardens High School
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