Sarah Williams
Macon,GA
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
12
12
years of professional experience
Work History
ERS/Glass Claims Specialist
GEICO
02.2023 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
- Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
Front Desk Night Auditor
WYNDHAM HOTELS
08.2022 - 02.2023
- Kept accounts in balance and ran daily reports to verify totals.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
First Assistant Store Manager
Citi Trends
03.2021 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Store Manager
Family Dollar
08.2019 - 10.2020
- Assisted store manager in meeting standards for customer service and quality.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Front Desk Manager
Red Roof Inn Hotel
05.2012 - 09.2019
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
Education
GED -
Middle Georgia Techincal College
Macon, GA03-2015
Skills
- Multitasking Abilities
- Active Listening
- Data Entry
- Appointment Scheduling
- Proficient in Salesforce
- Insurance Coverage Verification
Timeline
ERS/Glass Claims Specialist
GEICO
02.2023 - Current
Front Desk Night Auditor
WYNDHAM HOTELS
08.2022 - 02.2023
First Assistant Store Manager
Citi Trends
03.2021 - 09.2022
Assistant Store Manager
Family Dollar
08.2019 - 10.2020
Front Desk Manager
Red Roof Inn Hotel
05.2012 - 09.2019
GED -
Middle Georgia Techincal College
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