Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Sarah Williams

Angola,IN

Summary

Dynamic manager with a proven track record at Culvers, excelling in team leadership and customer service. Skilled in staff training and development, I enhanced employee engagement and satisfaction, driving a significant increase in service quality. Committed to fostering strong relationships and achieving strategic goals through effective communication and problem-solving.

I have a passion for helping people. I have grace and go out of way to understand and help. I love everyone and just want them to succeed in life. I help people everyday in my spare time and at work. I'm helping my daughter with her skills every moment of the day. I firmly believe I'd be a great person for this job bc it wouldn't even be working to me. I'm empathetic and have expert knowledge in using skills everyday to achieve bc i do and i want others to learn what I've learned so they can be successful.

Overview

1
1
Certification

Work History

Manager

Culvers
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Porter

Culverson Software
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Maintained building exteriors for professional, clean presentation standards.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Stored supplies safely and securely to prevent theft and damage.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
  • Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Increased workplace safety by immediately reporting potential hazards.
  • Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
  • Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
  • Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
  • Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
  • Contributed to hotel reputation by providing exceptional customer service and addressing concerns with professionalism.
  • Enabled safer environment by promptly reporting maintenance issues encountered during rounds.
  • Provided courteous and informative responses to guest inquiries, improving overall service ratings.
  • Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
  • Reduced lost property reports by maintaining meticulous records of items stored and retrieved.
  • Ensured optimal cleanliness, promptly clearing hallways and public spaces of debris and obstacles.

Delivery Driver

Hungry Howiex
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.

Waitress

Corner Cafe
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Associates - Psychology

University of Phoenix
Phoenix, AZ
02.2009

Core 40 -

Prairie Heights High School
Lagrange, IN
07.2004

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building

Certification

Serv safe certified

Level 1 management

Conscious discipline parenting

Of love and logic parenting

trauma trained/ specialized

Timeline

Manager

Culvers

Porter

Culverson Software

Delivery Driver

Hungry Howiex

Waitress

Corner Cafe

Associates - Psychology

University of Phoenix

Core 40 -

Prairie Heights High School

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Sarah Williams