Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarah Wills

Marion,NC

Summary

Qualified educator, bringing solid foundation in business education and financial literacy. Successfully developed and implemented curriculum that enhanced student understanding and engagement. Demonstrated effective classroom management and innovative teaching techniques.

Overview

23
23
years of professional experience
1
1
Certification

Work History

CTE Business Education Teacher

McDowell County Public Schools
09.2012 - Current
  • Prepare lesson plans and class activities, including project-based learning
  • Managed classroom behavior effectively, maintaining a positive and focused learning environment for all students.
  • Facilitated interactive lessons utilizing technology to enhance student learning and retention.
  • Organized extracurricular activities promoting business skills, teamwork, and leadership among students. We started a FBLA chapter in 2023 and qualified for nationals both years.
  • Boosted student engagement with group projects and collaborative activities, fostering teamwork and communication skills.
  • Implement and started a student-run coffee shop, including managing the financials and using it as teaching lessons


  • Established partnerships with local businesses to provide students with real-world learning experiences and internships.
  • Did a presentation for Teach Your Heart Out in Las Vegas on implementing financial literacy into any grade and any class

Adolescent Parenting Program Administrative Assistant to Director

McDowell County Schools
08.2010 - 06.2012
  • Plan and prepare for our monthly meetings, field trips, and guest speakers
  • Prepare and work with data
  • Make flyers, brochures, handouts, etc.
  • Coordinated program logistics, ensuring timely communication and resource allocation.
  • Assisted in scheduling meetings, preparing agendas, and taking minutes for administrative committees.
  • Supported program goals with thorough research, data analysis, and report generation.
  • Enhanced communication between departments by developing effective systems for information sharing and collaboration.
  • Safeguarded confidential information with strict adherence to company policies on privacy protection and data security measures.
  • Established strong working relationships with stakeholders through consistent professionalism and excellent communication skills.
  • Improved budget management with careful monitoring of expenditures, negotiating with vendors, and identifying cost-saving opportunities.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Customer Service Representative/Personal Banker

Wachovia
10.2007 - 05.2010


  • Provided exceptional support by accurately processing transactions and maintaining up-to-date account information.
  • Assisted customers with product selection and service options, enhancing overall satisfaction and loyalty.
  • Resolved customer inquiries and issues efficiently through effective communication and problem-solving techniques.
  • Collaborated with team members to improve service delivery processes, resulting in streamlined operations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Teller Manager

Carolina First Bank
02.2003 - 10.2007


  • Supervised daily branch operations, ensuring compliance with banking regulations and standards.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Developed and maintained strong relationships with clients, addressing inquiries and resolving issues promptly.
  • Coordinated team schedules, optimizing staffing levels to meet customer demand effectively.
  • Ensured accuracy in cash handling procedures, minimizing discrepancies through diligent oversight.
  • Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
  • Pursued new retail and commercial account growth to enhance bank's market position.
  • Boosted sales of bank products and services by training tellers in effective cross-selling techniques.
  • Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
  • Enhanced the overall customer experience with personalized service tailored to individual needs and preferences.

Education

Teaching Certification - Business Education 6-12

Mars Hill University
05.2015

Bachelor’s Degree - Business Administration

Mars Hill University
05.2004

Skills

  • Entrepreneurship education
  • Growth mindset
  • Collaborative learning
  • Project-based learning
  • Financial literacy
  • Multitasking
  • Reliability
  • Relationship building
  • Mentoring
  • Student engagement

Accomplishments

Started a successful school-based business, coffee shop, which gave students hands-on business experience.


Started a successful FBLA (Future Business Leaders of America) chapter; Qualifying both years for nationals and having a student place 5th in the nation for financial literacy.



Invited to present in Las Vegas on the importance of financial literacy and integrating it into any class and any grade.



Asked to make online modules for teachers for professional development in financial literacy.

Certification

Licensed Business Education Teacher


National FBLA Adviser



Timeline

CTE Business Education Teacher

McDowell County Public Schools
09.2012 - Current

Adolescent Parenting Program Administrative Assistant to Director

McDowell County Schools
08.2010 - 06.2012

Customer Service Representative/Personal Banker

Wachovia
10.2007 - 05.2010

Teller Manager

Carolina First Bank
02.2003 - 10.2007

Bachelor’s Degree - Business Administration

Mars Hill University

Teaching Certification - Business Education 6-12

Mars Hill University

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