Sarah Wilson
Summary
Accomplished Flight Attendant offering domestic and international commercial airline industry experience. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
11
11
years of professional experience
Work History
Flight Attendant
United Airlines
10.2021 - Current
- Ensured safety and comfort of customers onboard aircraft while following compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Reservations Agent
Alaska Railroad
05.2021 - 09.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing. In addition, managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
Sales Associate
Chena Hot Springs Resort
09.2020 - 05.2021
- Answer all phone calls. Made reservations, sold activities, hot springs passes and answered all questions about Alaska and Chena hot springs resort.
- Set up all activities and transportation for the packages.
- Handled customer inquiries and complaints.
- Provided customer service by greeting customers, answered questions, and assisted with travel plans.
Cargo Coordinator/ Shuttle Driver
PAE
10.2019 - 02.2020
- Was Responsible for coordinating all cargo movements to the South Pole and Field Camps from Christchurch, New Zealand
- Acted as the McMurdo station liaison for the South Pole and field camps
- Provided daily cargo priority lists for aircraft mission load sequence planning
- Assisted as a shuttle driver during busy times at McMurdo Station. Transported customers to and from Willy Field, LDB and McMurdo.
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers and shuttle operations, giving updated information, including estimated times of arrival and latest road conditions.
Flight Attendant
Peninsula Airways
12.2012 - 10.2019
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
Education
Bachelor of Arts - Social Work
California State University - Chico
Chico, CASkills
- Airport operations
- Emergency Care
- First Aid
- Passenger Safety Management
- Guest relations
- Safety-conscious
Timeline
Flight Attendant
United Airlines
10.2021 - Current
Reservations Agent
Alaska Railroad
05.2021 - 09.2021
Sales Associate
Chena Hot Springs Resort
09.2020 - 05.2021
Cargo Coordinator/ Shuttle Driver
PAE
10.2019 - 02.2020
Flight Attendant
Peninsula Airways
12.2012 - 10.2019
Bachelor of Arts - Social Work
California State University - Chico
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
Barbara DonohueBarbara Donohue
Manager - Business Administration at United AirlinesManager - Business Administration at United Airlines
Javin VillarrealJavin Villarreal
Premium Service Representative at United AirlinesPremium Service Representative at United Airlines
Rajae HadineRajae Hadine
Flight Attendant and Flight Attendant Supervisor at Saudi Arabian AirlinesFlight Attendant and Flight Attendant Supervisor at Saudi Arabian Airlines