Sarah Wilson
Coldspring,TX
Summary
Dedicated customer service professional with proven skills in conflict resolution and problem-solving. Committed to enhancing customer satisfaction and loyalty through effective communication and active listening.
Overview
6
6
years of professional experience
1
1
Certification
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
T.T.M.
Coldspring, TX
01.2021 - Current
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Trained new team members on best practices for customer interactions and complaint resolution strategies.
- Managed high-volume call queues while maintaining service quality and adherence to company policies.
- Collaborated with cross-functional teams to streamline processes, enhancing overall customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Jailer
San Jacinto County Jail
Coldspring, TX
01.2023 - 01.2024
- Monitored inmate behavior to ensure compliance with facility rules and regulations.
- Conducted regular security checks to maintain safety within the jail environment.
- Assisted in processing new inmates, including intake interviews and documentation.
- Collaborated with law enforcement officials to facilitate inmate transfers and court appearances.
- Maintained accurate logs of inmate activities and incidents for record-keeping purposes.
- Participated in training sessions on safety protocols and emergency response procedures.
Cashier
Walmart
Livingston, TX
01.2022 - 01.2023
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Handled returns and exchanges in accordance with store policies.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
Customer Service Representative
KSE Media LLC
Coldspring, TX
01.2020 - 01.2022
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives within the department.
- Developed training materials that improved onboarding efficiency and reduced ramp-up time for new hires.
- Monitored performance metrics, identifying trends to optimize individual and team productivity levels.
- Led weekly team meetings focused on sharing best practices and addressing operational challenges effectively.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associates in Psychology - Psychology
Lone Star College
Houston, TX06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Customer relations
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Paperwork processing
- De-escalation techniques
Certification
Diploma in Retail Management
Diploma in Business Management
Diploma in Leadership Strategies and Management Styles