Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Wintzen

Lakewood,CO

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

22
22
years of professional experience

Work History

Shift Manager

Pizza Hut
10.2002 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Delivery Driver

Pizza Hut
10.2002 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Bachelor of Arts - Psychology

Metropolitan State University of Denver
Denver, CO
12.2007

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Opening and closing procedures
  • Relationship Building
  • Mentoring and Coaching
  • Staff Development
  • Schedule Management
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Staff Supervision

Timeline

Shift Manager

Pizza Hut
10.2002 - Current

Delivery Driver

Pizza Hut
10.2002 - Current

Bachelor of Arts - Psychology

Metropolitan State University of Denver

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Sarah Wintzen