Sarah Wojciechowski
Largo,FL
Summary
Dynamic professional with a proven track record in auto claims adjustment at USAA, showcasing expertise in policy assessment and customer satisfaction enhancement. Excelled in roles requiring active listening and Microsoft Excel proficiency, achieving significant sales growth and customer retention. Demonstrated exceptional teamwork and documentation skills, contributing to efficient operations and positive outcomes.
Overview
8
8
years of professional experience
Work History
Auto Claims Adjuster
USAA
Tampa, FL
06.2023 - Current
- Acted as a reliable point of contact for members throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Customer Service Representative
Protect My Car
St. Petersburg, FL
10.2019 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Resolved challenging situations with friendly but firm strategies.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Sales Representative
Protelgen
Largo, FL
02.2019 - 09.2019
- Cold-called leads and closed large number of new sales over several months.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Server
Regency Residence
Port Richey, FL
01.2017 - 01.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Emptied trashcans and transported waste to collection areas.
Education
High School Diploma -
Ridgewood High School
New Port Richey, FL08.2017
Skills
- Microsoft Excel
- Microsoft Word
- Active Listening
- Team Oriented
- Payment Acceptance
- Documentation Skills
- Maintaining Clean Work Areas
Timeline
Auto Claims Adjuster
USAA
06.2023 - Current
Customer Service Representative
Protect My Car
10.2019 - 06.2023
Sales Representative
Protelgen
02.2019 - 09.2019
Server
Regency Residence
01.2017 - 01.2019
High School Diploma -
Ridgewood High School