Diana Roman
North Hollywood,CA
Summary
Detail-oriented and bilingual Claims Adjuster with over four years of experience in evaluating insurance claims, negotiating settlements, and ensuring fair resolutions. Proficient at conducting thorough investigations, analyzing complex documentation, and communicating effectively with policyholders, legal professionals, and vendors. Recognized for strong interpersonal skills, cultural competency, and the ability to navigate through difficult situations with professionalism and empathy.
Overview
12
12
years of professional experience
Work History
Auto Claims Adjuster
AAA Southern California
Valencia, CA
08.2021 - Current
- Acted as a reliable point of contact for members throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Conducted thorough investigations of auto claims to accept, deny and determine liability.
Customer Service Specialist
Dicks Sporing Goods
Glendale, CA
10.2019 - 05.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Contact Center Representative
California Credit Union
Glendale, CA
11.2016 - 10.2020
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Lead Teller Operations Specialist
Chase Bank
West Hollywood, CA
09.2013 - 11.2016
- Implemented fraud prevention measures to safeguard the bank''s assets and protect customer information.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Hollywood Senior High School
Los Angeles, CA06.2012
Skills
- Claims Handling
- Microsoft Excel
- Self Motivation
- Adaptability
- Office Equipment Operation
- Claims Investigation
- Insurance regulations knowledge
- Collaboration and Teamwork
- File Management Abilities
- Microsoft Word
- Time Management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Auto Claims Adjuster
AAA Southern California
08.2021 - Current
Customer Service Specialist
Dicks Sporing Goods
10.2019 - 05.2022
Contact Center Representative
California Credit Union
11.2016 - 10.2020
Lead Teller Operations Specialist
Chase Bank
09.2013 - 11.2016
High School Diploma -
Hollywood Senior High School