Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Wolf

Poolville

Summary

Customer service professional with over 10 years of experience delivering exceptional support and building strong client relationships. Recently relocated to Fort Worth, Texas and seeking new opportunities to grow and contribute. Known for attention to detail, multitasking efficiency, and a commitment to timely execution. Passionate about creating positive customer experiences and driving team success.

Overview

7
7
years of professional experience

Work History

Customer Reputation Specialist

Lithia Motors Driveway
08.2022 - Current
  • Handled high-volume inbound and outbound calls to support customer inquiries and resolve issues efficiently.
  • Assisted clients with DMV-related concerns and vehicle service questions, ensuring accurate information and timely solutions.
  • Monitored and responded to online reviews to maintain and enhance the company’s digital reputation.
  • Scheduled appointments and coordinated service timelines to optimize workflow and customer satisfaction.

Service Writer

All Pro Fleet Services
09.2020 - 08.2022
  • Operated multi-line phone systems to manage customer inquiries and service requests.
  • Scheduled and coordinated repairs with fleet companies and internal technicians.
  • Dispatched technicians to job sites and emergency road calls, including after-hours support.
  • Processed payments via cash and credit, ensuring accurate transaction handling.
  • Promoted additional services through strategic upselling techniques.
  • Maintained detailed service schedules and ensured timely completion of repairs.

Service Writer

Klamath Basin Equipment
02.2019 - 09.2020
  • Answer multi-line phone system to assist customers and route calls efficiently.
  • Schedule and dispatch technicians for field service appointments.
  • Order and track parts to support timely repairs and maintenance.
  • Process warranty work orders and ensure accurate documentation.
  • Handle cash and credit transactions with attention to detail and accuracy.

Education

High School Diploma -

Link River High School
Klamath Falls

Skills

  • Effective under pressure
  • Prioritization and scheduling
  • Strong verbal communication
  • Attention to detail
  • Effective problem resolution

Timeline

Customer Reputation Specialist

Lithia Motors Driveway
08.2022 - Current

Service Writer

All Pro Fleet Services
09.2020 - 08.2022

Service Writer

Klamath Basin Equipment
02.2019 - 09.2020

High School Diploma -

Link River High School

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