Sarah Wollentarski

• Ensuring loaner vehicles are properly maintained, cleaned, and in good working order. This includes scheduling regular maintenance, coordinating repairs, and keeping track of vehicle mileage and condition
• Managing the availability of loaner vehicles, coordinating their assignment to customers, and optimizing fleet size to minimize idle vehicles and costs.
• Maintaining accurate records of loaner vehicle usage, maintenance, and any damage or issues

In essence, I am a central point of contact for all things related to the loaner vehicle program, ensuring a positive experience for customers while optimizing the efficiency and cost-effectiveness of the fleet. Along with writing Internals (Sales and Service vehicles ) and helping with warranty booking tasks .

• Collaborated with management to develop marketing strategies that increased overall business revenue from new clients seeking body shop services.
• Create a positive and productive working environment consistent with Dent Wizard's core values
• Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
• Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
• Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.

• Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
• Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
• Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
• Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.