Akyriah Z Spears
Atlanta,GA
Summary
Highly-motivated Sales Professional with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With 8+ years of experience in sale environments. Flexible, very approachable, strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
Work History
Audi Brand Specialist
Audi North Atlanta
Roswell, GA
03.2022 - Current
- Audi Certified Brand Specialist
- Greeted customers upon arrival to the dealership and assisted them in selecting appropriate vehicles based on their needs.
- Provided customers with product knowledge about Audi cars, including features, options, trim packages, warranties and financing.
- Conducted test drives for potential buyers to demonstrate vehicle capabilities and features.
- Negotiated prices with customers to ensure maximum profitability for the dealership.
- Followed up with existing clients to maintain strong relationships post purchase.
- Helped improve and drive business success by delivering sales, financing, warranty and other key metrics.
- Maintained great partnership with finance managers to successfully close deals with extensive back end product knowledge like extended warranties, tire and wheel protection, lease end protection, and appearance packages such as Resist-All.
- Awarded Top Sales with 24 units
- Top Gross Producer
- Maintained at least 16 units Monthly
Automotive Brand Specialist
Infiniti of South Atlanta
Union City, GA
01.2020 - 03.2022
- Met with exclusive and well qualified customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Showcased Luxury vehicle features and took customers on test drives in local area. (Including Home Deliveries)
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Awarded Top Sales 6 Consecutive Months
- Maintaining Sales of at least 15 Units Monthly
Furniture Specialist
Ashley Furniture HomeStore
Baton Rouge, LA
09.2018 - 01.2020
- Top furniture and mattress specialist with sales on a average of $105,000 monthly
- Tempur-Pedic certified Sleep Geek
- Top GBS (protection) sales performer
- Retained sales for out-of-stock and unavailable items by leveraging extensive product and manufacturer knowledge to develop alternative solutions.
- Upsold customers on protection plans, warranties and coordinating products.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
- Helped customers increase purchasing power through store financing options.
- Suggested specific product and options in line with customer goals.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
SSG
Victoria's Secret
Baton Rouge, LA
07.2017 - 01.2020
- Provided every customer with professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided outstanding customer service to at least 30 customers daily, increasing customer service feedback scores at a whopping 98%.
- Drove substantial sales with more than $14,000 in weekly revenue through suggestive selling and by promoting add-on purchases.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed all company policies, rules and procedures to promote company goals and ensure safety.
- Managed cash register operations using POS system including processing sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Adhered to all company initiatives and achieved established goals for each.
- Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
- Mentored 7-10 employees (Pink Team), building talented and successful team that increased department sales by 72%.
Education
Bachelor of Science - Physcology
Southern University and A & M College
2016
Associate of Science - Physcology
Baton Rouge Community College
2012
High School Diploma - General
Plaquemine Senior High School
2009
Skills
- Communication
- Negotiation
- Issue Resolution
- Integrity
- New Car Purchases
- Friendly and Enthusiastic
- Building Customer Relationships and Loyalty
- CRM proficiency
Accomplishments
- Named “Associate of the Quarter” for exceeding all customer service goals.
- Won “Sales Associate of the Month” Award in February, April, May, July, and August of 2019.
- Met monthly sales goals for 14 months straight.
- Consistently exceeded daily sales targets with an average of $6100 in sales each day.
- Routinely helped as many as 76 customers each day in a high-volume retail outlet.
- Rewarded and recognized for individually selling over $500,00 in 6 months. (YTD)
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction KPI ratings.
- Top 3 Performance averaging 23-30 units per month
Timeline
Audi Brand Specialist
Audi North Atlanta
03.2022 - Current
Automotive Brand Specialist
Infiniti of South Atlanta
01.2020 - 03.2022
Furniture Specialist
Ashley Furniture HomeStore
09.2018 - 01.2020
SSG
Victoria's Secret
07.2017 - 01.2020
Bachelor of Science - Physcology
Southern University and A & M College
Associate of Science - Physcology
Baton Rouge Community College
High School Diploma - General
Plaquemine Senior High School
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