Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team, leadership and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. Driven by change and challenge seeking to provide the greatest service possible.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baptist Health Medical Group Orthopedics
09.2023 - Current
Distinguished in providing excellent patient care and performing ethically and efficiently to satisfy patient and providers
Prepped exam room for outpatient procedures.
Obtained patient medical history and entered any changes into EMR (EPIC).
Performed clerical duties such as filing, organizing and scanning/uploading documents into EPIC.
Called and faxed pharmacies and insurance companies to submit prescriptions/prior authorizations/pre-certifications for specialty injections.
Submitted case requests to obtain medication approval through insurance portals and/or medication online portals (Synvisc One/Synvisc, Monovisc, Gel-One, Euflexxa, Supartz, Zilretta, Durolane, Orthovisc and Gelsyn).
Updated patient on any insurance or medication denials and uploaded data into patients chart.
Answering phones and responding to patient messages appropriately and in a timely manner.
Educated patients about medications, procedures, and care plan instructions.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Management Specialist/MA/Float
NuLease Medical Solutions
Louisville, KY
11.2020 - 10.2023
Oversaw MD's and APRN's to provide efficient prescription management for primary care/psych and MAT services.
E-scripted through Clinician/CHANGE and documented any changes in EMR system.
Answered and directed calls in high volume call setting.
Provided on call services 24/7 to for prescription issues and/or crisis calls from patients and pharmacies.
Coordinated and managed injection program and tracked/logged all incoming injections.
Created and managed the Narcan program and provided live, one-on-one trainings to patients and company staff.
Reported any dispensed Narcan and logged each training to the state of KY.
Utilized electronic medical record systems to store, retrieve and process patient data.
Communicated effectively with staff, patients, and insurance companies by email and telephone.
Maintained accuracy, completeness, and security for medical records and health information.
Verified accuracy of patient information in medical records.
Scanned and uploaded medical records into electronic medical records system (Medgen).
Followed exact procedures for handling transfers and other releases of medical records.
Assisted in training new staff on medical record processing and filing procedures.
Orchestrated and implemented programs for specialty medications alongside specialty pharmacies and approved/credible insurance and specialty pharmacy representatives.
Registered and scheduled patients along with checking patients in and out as needed.
Worked alongside providers to prepare and assist in outpatient procedures.
Performing venipunctures to send off to labs and outpatient testing as requested by physician.
Triaged patients and prompted questionnaires to form proper evaluation prior to meeting with the physician.
Retrieved vitals/screened and updated medical history.
Verified insurance eligibility.
Received Co-pays per insurance.
Tracked and logged incoming/outgoing supplies.
Tested patients using PCR nasal swab/Antibody screening and Rapid test.
Educated patients on updated information provided by the CDC to make them aware of quarantine limitations and health risks to others.
Disclosed risks and benefits of Covid19 testing.
Front desk receptionist for busy outpatient Covid testing clinic.
Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Medical Assistant/Office Manager
Blessed Assurance Community Services
03.2021 - 02.2022
Communicated effectively with staff members and clients tp employ active listening and interpersonal skills.
Provided proper scheduling of clients, ensuring timely, and effective allocation of resources and calendars.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Addressed and remedied all client or team member issues.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Developed close working relationships with front office and back office staff along with appropriate relays of information to the CEO and project manager.
Provided CPR/First-Aid to clients as needed for occurrences of delays in health.
Scheduled staff for their work shifts and processed time off requests while finding coverage for call outs and no shows.
Managed four assisted living homes where three clients resided in each home to ensure all protocols were being met for safety and diet restrictions were being properly suited.
Abided by all SCL and ABI waivers for clients and working alongside case workers and legal guardians.
Coordinated an adult day training program and worked to improve education amongst staff on new and improved courses.
Administered all daily/scheduled medications to clients and documenting administrations into the EMR.
Performed Uranalysis for staff for potential employment drug testing.
Conducted in person and over the phone interviews with potential employees.
Managed twelve employees with various personalities and from different cultures and backgrounds.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Assisted with regulatory issues such as compliance.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Developed close working relationships with front office and back office staff.
Residential Living Assistant
Communicare Inc.
07.2018 - 09.2020
Logged and filed incident reports, detailing significant occurrences during assigned shifts.
Directed resident setback incident reports to appropriate treatment team personnel for remediation.
Supervised group therapy sessions, maintaining compliance with therapeutic goals.
Participated in therapeutic treatment teams, working to help residents reach individual wellness goals.
Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance.
Aided residents in completing daily routines of care and activities.
Observed and documented resident progress, reporting recorded metrics to house manager.
Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
Tracked therapeutic recovery progress goals, logging any variances or setbacks for potential treatment response.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Cooked nutritional and tasty, nourishing meals for patients to promote better nutrition while offering education regarding meal prepping and planning to individuals who sought interest.
Determined specific needs and provided most appropriate level of services for patient well-being.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Remained alert to problems or health issues of clients and competently responded.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Administered scheduled medications including insulin injections and blood sugar checks.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Scheduled and accompanied clients to medical appointments.
Provided crisis management and intervention during emergency situations.
Education
No Degree - Phlebotomy/MA
Campbellsville University
Campbellsville, KY
07.2018
High School Equivalence -
Bardstown High School
Bardstown, KY
05.2011
Skills
Patient Flow Management
Medical Terminology
Prior Authorizations
HIPAA Compliance
Procedure Assistance
EMR / EHR (EPIC, Medgen, Clinician Healthcare, Portals)
First Aid, BLS/CPR certified
Specimen Collection and Processing
Medication Administration
Vital Sign Monitoring
Direct Patient Care
Phlebotomy
Certification
Bloodborne Pathogens & Infection Control - December 2018-Present
Physician Practice Supervisor at Baptist Health Medical Group North, Urology | Baptist Health South FloridaPhysician Practice Supervisor at Baptist Health Medical Group North, Urology | Baptist Health South Florida
Medical Assistant at Dignity Health Medical Group, Orthopedics & Plastic SurgeryMedical Assistant at Dignity Health Medical Group, Orthopedics & Plastic Surgery