Sarah Wooldridge
Wichita,KS
Summary
Proactive, excellent time management skills and can multi-task while working within deadlines and time constraints. Offering 9 years of hands-on experience in retail operations and dedicated to enhancing customer satisfaction, managing staff and provide support in all areas.
Overview
9
9
years of professional experience
Work History
Courtesy Clerk
Dillons Grocery Store
10.2014 - 01.2017
- Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Dillons Grocery Store
01.2017 - 02.2020
- Assisted customers in navigating company website and improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Asst. Customer Service Dept. Leader
Dillons Grocery Store
02.2020 - Current
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked effectively in fast-paced environments.
- Coordinate with Front End Leadership to make sure standards are being met.
Education
High School Diploma -
Heights High School
Wichita, KS05.2014
Skills
- Employee Management
- Customer Engagement
- Coaching and Mentoring
- Microsoft Office
Timeline
Asst. Customer Service Dept. Leader
Dillons Grocery Store
02.2020 - Current
Customer Service Representative
Dillons Grocery Store
01.2017 - 02.2020
Courtesy Clerk
Dillons Grocery Store
10.2014 - 01.2017
High School Diploma -
Heights High School
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