Summary
Overview
Work History
Education
Skills
Accomplishments
soccer
Languages
Babysitting
Timeline
Generic

Lizbeth Posso Serna

Goleta,CA

Summary

Proven leader in customer service and cash management, I significantly enhanced customer satisfaction and streamlined operations at Ponyo Foods. Expert in POS systems and adept at team leadership, my strategies fostered a positive shopping experience, encouraging repeat business. Leveraging attention to detail, I ensured seamless store functionality, embodying the skills sought by employers. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

2
2
years of professional experience

Work History

Courtesy Clerk

Safeway
04.2022 - 09.2022
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.

Cashier Manager

Ponyo Foods
01.2023 - 09.2024
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Maximized store sales by cross-selling additional products during checkout.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

South San Francisco High School
South San Francisco, CA
05.2022

Associate of Science - Economics

Skyline College
San Bruno, CA
05.2024

Bachelor of Arts - Economics And Accounting

UC Santa Barbara
Santa Barbara, CA
06.2026

Skills

    Customer Service

    Cash handling and management

    Cash Register Operation

    Store Opening and Closing

    Customer Complaint Resolution

    Attention to Detail

    POS Systems

    Employee Training

    Team Leadership

    Teamwork and Collaboration

Accomplishments

    I got into the Dean's List every semester being on point with my GPA and completing my homework on time.

    I got a treasurer position in the Physics and Astronomy Club where I requested money to the school for club activities to engage with classmates. I printed sheets to keep up with the expenses.

soccer

I played soccer for about 8 years. I was the central midfielder in charge of leading our back defense. Sometimes I would play Striker but I was better at defending and controlling our game strategy in the back. I was part of my high school team called "Warriors" until we got into a pandemic and had to stay home. I joined the soccer varsity at my college but I was transferring and only got to join them for couple months. It was a big part of my life because I got to meet many great people and enjoy every soccer match.

Languages

Spanish
Native or Bilingual

Babysitting

I have been taking care of my brother for years. I became his babysitter. I used to do homework with him, cook his breakfast and lunch, wake up early to get him ready for school. Such a nice experience because I got to know what responsibility really means and it was helpful for when I moved out for collegee.

Timeline

Cashier Manager

Ponyo Foods
01.2023 - 09.2024

Courtesy Clerk

Safeway
04.2022 - 09.2022

High School Diploma -

South San Francisco High School

Associate of Science - Economics

Skyline College

Bachelor of Arts - Economics And Accounting

UC Santa Barbara
Lizbeth Posso Serna