Summary
Overview
Work History
Education
Skills
Timeline
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SARAH WYLSTON

Lansing,MI

Summary

Dynamic bar server with a passion for customer service at Buddies Grill. Expert in upselling premium drinks and enhancing guest experiences through attentive service. Known for strong teamwork and effective complaint resolution, ensuring satisfaction in high-pressure environments. Committed to maintaining a clean, organized space while fostering a welcoming atmosphere.

Overview

10
10
years of professional experience

Work History

Bar Server

Buddies Grill
10.2018 - 11.2024
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
  • Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
  • Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
  • Safeguarded patron well-being by monitoring alcohol consumption levels and arranging alternative transportation when necessary.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Escorted customers to seats based on hostess recommendations and completed drink orders.

Server

Lansing Brewing Company
04.2017 - 11.2017
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

English Inn
04.2015 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Wedding Catering during the high volume season.

Education

Medical Assistant - Science

Baker College
Allen Park, MI
05.2010

General -

Harrison High
Harrison, MI
06.1994

Skills

  • Friendly
  • Passionate, about customer service
  • Energetic
  • Looking to interact with our community in a fantastic atmosphere
  • Hard working
  • Available
  • I work / get along with co-workers

Timeline

Bar Server

Buddies Grill
10.2018 - 11.2024

Server

Lansing Brewing Company
04.2017 - 11.2017

Server

English Inn
04.2015 - 12.2016

Medical Assistant - Science

Baker College

General -

Harrison High

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SARAH WYLSTON