Versatile professional with a blend of experience in leadership and office management. Known for adaptability and time management, committed to optimizing operations and enhancing team performance.
Overview
14
14
years of professional experience
Work History
Lead Barista
Village Baking Co.
Dallas, TX
06.2025 - Current
Supports daily store operations with expanded responsibility for staff training, inventory and ordering, and operational compliance to ensure consistent service, product availability, and adherence to company standards.
Served as a front-line brand ambassador by creating a warm, welcoming environment, and recommending and upselling coffee, pastries, and retail items to drive sales
Trained new employees, reinforcing food safety, sanitation, and company policies.
Managed daily ordering of fresh baked goods and retail inventory, ensuring optimal stock levels and uninterrupted product availability
Supported opening and closing operations, including cash handling, inventory checks, restocking, and maintaining a clean, organized, and customer-ready store
Office Manager
Attorney Adam Reposa
Austin, TX
08.2022 - 05.2025
Managed office operations, ensuring seamless workflow and adherence to legal protocols.
Coordinated schedules and appointments for attorney and clients, optimizing time management.
Developed and maintained filing systems, enhancing document retrieval efficiency.
Trained new administrative staff on office procedures and software tools.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Household Manager
Yarbrough Family
Austin, TX
04.2017 - 08.2022
Software QA Manager/Agile Coach
GoTransverse
Austin, TX
10.2014 - 04.2017
Responsible for developing and implementing quality assurance processes, ensuring compliance with industry standards, and leading the QA teams of testers and engineers in Austin TX, India and Mexico, managing testing strategies and collaborating with other departments.
Established standard operating procedures (SOPs), created test plans, and defined acceptance criteria for cross-functional teams to understand project concept, objectives, and approach of development tasks.
Worked with product management, engineering, and other teams to ensure that quality is integrated into all stages of the development process.
Facilitated and participated in all agile ceremonies including sprints, daily stand-ups, and backlog grooming.
Monitored performance against quality metrics and corporate benchmarks, identified areas for improvement, and provided weekly report on quality performance to senior management.
API QA Team Lead/Scrum Master
Fiserv
New York, NY
09.2012 - 04.2015
Lead a team of QA professional in API testing, automation and continuous improvement and oversaw the overall quality of API integrations and services, ensuring they met requirements in delivering high performance while adhering to standards.
Developed and executed manual and automated testing scripts throughout the entire SDLC to validate and measure quality; participated in functional and technical meetings throughout the whole project life cycle.
Created and delivered training programs for support team, professional services team and production support teams on the API and use of soapUI.
Mediated conflicts between the development team and the product management, data management, DevOps and IT teams fostering a collaborative and high-performing environment.