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Sarah Yawn
Ocala
Summary
Versatile and results-driven business professional with a strong foundation in customer service, administrative support, and field operations. Proven experience across diverse roles including Office Manager, Sales Representative, Secretary, Administrative Assistant, and Back Office Clerk. Demonstrated expertise in supporting federal administrative proceedings as a Hearing Verbatim Reporter, collaborating with Administrative Law Judges nationwide. Additional background in personal fitness and health promotion, with a commitment to fostering wellness and productivity in professional environments.
Overview
6
6
years of professional experience
Work History
Case management/ LOA Examiner
Sedgwick Claims Management
08.2022 - Current
- Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations. Ensures that on-going claim management is within company service standards and industry best practices.
- Knowledge of state and federal FMLA regulations
- Excellent oral and written communication, including presentation skills
- Proficient computer skills including working knowledge of Microsoft Office, Excel, Word
- Analytical and interpretive skills
- Strong organizational and multitasking skills
- Excellent interpersonal skills
- Excellent critical Thinking skills
- Ability to exercise judgement in accordance with well-defined policies and procedures
- Ability to work in a team environment
- Ability to meet or exceed performance competencies as required by program
- Exceeds: Overall quality average is greater than 96% CE score based on internal audits and demonstrates ability to participate in an action plan to drive results. YTD 99.10%- currently exceeding expectations in this area.
- Always willing to step up to help others, take on additional responsibilities, etc.
Customer Service Rep
Sedgwick
12.2021 - 08.2022
Team lead, data entry specialist
USA Scientific
01.2020 - 05.2021
- Maintain all requested FMLA and other company provided leave of absence policies, ensured accurate and timely documentation completion.
- Scheduled meetings with associates regarding their requested leaves and determined approvals/denials.
- Tracked, maintained, and coded all approved/denied leave of absences and their return-to-work status.
- Responded to and resolved escalated leave of absence matters while addressing rebuttals.
- Provided associate leave history, absence trends, etc. to supervisors and managers.
- Maintained knowledge of all state and federal laws, Walmart company policies, and other regulatory standards.
Education
High School Diploma -
Central Florida College
High School Diploma -
International Sports Sciences Association (ISSA)
Skills
- Great communication skills, self-motivated
- Excellent oral and written communication, including presentation skills
- Able to efficiently multitask
- Ability to conduct oneself in a professional manner and promote harmonious working relationships with others including the general public
- Able to create, update, maintain personal files and update information as needed
- Operate a variety of office equipment, copiers/fax machines, etc
- Punctual and Trustworthy
- Experience with medical terminology
- Knowledge of state and federal FMLA regulations
- Analytical, interpretive, and critical thinking skills
- Ability to exercise judgement autonomously within established procedures
- Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Interests
Timeline
Case management/ LOA Examiner
Sedgwick Claims Management
08.2022 - Current
Customer Service Rep
Sedgwick
12.2021 - 08.2022
Team lead, data entry specialist
USA Scientific
01.2020 - 05.2021
High School Diploma -
Central Florida College
High School Diploma -
International Sports Sciences Association (ISSA)
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
I have been working Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid s
I have been analyzing reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations, past 5 years. Ensures that on-going claim management is within company service standards and industry best practices. I strive to perform my best, for my wellbeing and to be the best I can personally and professionally. I am very interested in taking on additional roles and