PRIYA SWEETENBURG
Douglasville,GA
Summary
HR professional with extensive experience at Home Depot, specializing in health communications and documentation accuracy. Demonstrated success in enhancing operational performance and resolving complex issues through effective communication and problem-solving skills. Proficient in HR software, ensuring compliance, and building strong interdepartmental relationships. Dedicated to delivering exceptional service and support to all stakeholders.
Overview
12
12
years of professional experience
Work History
LOA CASE Specialist
Home Depot
Atlanta, GA
01.2022 - Current
- Work directly with managers, IT & HR partners to ensure that regulatory, strategic and operational performance aligned with the service level agreement
- Support the front line associates on Military, Personal, Workers Comp, and Medical LOA in Canada, Guam & the US by checking FMLA dates, Documentation and accounting documents for correct entry, mathematical accuracy and proper coding
- Communicated with employees regarding their leave status, options, responsibility, ensuring a clear understanding of policies
HR Services Research Associate
Home Depot
Atlanta, GA
01.2020 - 01.2022
- Handled new-hire orientation and on-boarding tasks for
- Calculated payroll deductions by accurately using TZ/IBM Systems and processed payroll to meet preset requirements
- Processed and documented medical, personal, family and military leave of absences in accordance to company policy
- Work directly with managers, IT & HR partners to ensure that regulatory, strategic and operational performance aligned with the service level agreement
- Support the payroll department in Canada, Guam & the US by checking figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
- Actively respond to requests and inquiries from individual Home Depot stores via phone & email to ensure streamlined distribution of store's inventory
Transactions Team Specialist
Home Depot
Atlanta, GA
01.2013 - 01.2014
- Evaluated store associate information to explore issues, develop potential solutions and maintain high-quality service
- Utilized Kronos, Tesseract, Workday, SalesForce and Que Web to process HR and Medical Benefits for worksite and corporate employees
- Levered written and verbal communication skills to maintain accurate and current employee account data
- Handled new-hire orientation and onboarding tasks
- Calculated payroll deductions by accurately using TZ/IBM Systems and processed payroll to meet preset requirements
- Processed and documented medical, personal, family and military leave of absences in accordance to company policy
Education
Certification in Hotel Restaurant Management - Culinary Arts
Spartanburg University College
Spartanburg, SC01.2003
Certification in Black History - Black History
Marist College
Poughkeepsie, NY01.1994
Some College (No Degree) - Health Services Management, Healthcare Management and Administration
Independence University
Salt Lake City, UTSkills
- Health Communications
- Healthcare Systems
- Healthcare Financial Administration
- Healthcare Documentation
- Salesforce
- KRONOS
- Workday
- HRIS
- Que Web
- Tesseract (IBM)
- Captiva Software
- Leadership
- Organizational Skills
- HR software proficiency
- Documentation accuracy
- Effective communication
- Team collaboration
- Customer service
- Attention to detail
- Time management
- Policy interpretation
- Conflict resolution
- Problem resolution
- Relationship building
- Microsoft office
- Training & Development
- Clerical support
- Dependable and responsible
- Data entry
- Written communication
- Problem-solving
- Active listening
- Recordkeeping
- Calm under pressure
Volunteer Experience
- Veteran's Day of Service, Habitat of Humanity, 01/18, Current
- State Fair Booth Volunteer, Bells Ferry Elementary School, 01/16, Current
- Active Member, Military Appreciation Group Home Depot, 01/15, Current
- Hands On Atlanta, Home Depot, 01/25, Current
Affiliations
- edX Verified Certificate for Product Management Fundamentals from University System of Maryland via edX!
- Vocalist
- Gardner
Accomplishments
- Deans List X2 Independence University
- Presidents list 01/18/2021-08/09/2021 4.0 GPA from Independence University
- Multiple Awards from employer for Customer Service
Timeline
LOA CASE Specialist
Home Depot
01.2022 - Current
HR Services Research Associate
Home Depot
01.2020 - 01.2022
Transactions Team Specialist
Home Depot
01.2013 - 01.2014
Certification in Hotel Restaurant Management - Culinary Arts
Spartanburg University College
Certification in Black History - Black History
Marist College
Some College (No Degree) - Health Services Management, Healthcare Management and Administration
Independence University
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