Sarah Yerk
Quakertown,PA
Summary
Accomplished professional with a proven track record at Recovery Centers of America, excelling in operational improvement and customer service. Leveraged strong interpersonal skills and medical insurance expertise to save nearly 800 lives, consistently hitting bonus targets for compliance and call quality. Adept at fostering team collaboration and driving significant client support advancements.
Overview
9
9
years of professional experience
Work History
Stay at Home Mom (Got Laid Off After Giving Birth)
Self
Quakertown, PA
12.2022 - Current
Insurance Verification Specialist
Recovery Centers Of America
King of Prussia, PA
01.2022 - 12.2022
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Proficient in Salesforce, Availity, Pear Portal, Navinet, Avatar, Five9
- Extensive experience verifying benefits for Commercial Insurance, Medicaid, and Medicare for all levels of care including MAT
- Knowledge of Diagnostic/ CPT Codes
Treatment Advisor
Recovery Centers Of America
03.2021 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication, always working through my tracking report efficiently.
- Offered compassionate support and advice to patients and their loved ones, while handling challenging situations with ease.
- Made 911 calls for wellness checks for patients in distress-(SI, HI ideations).
- Effectively de-escalated patients and their loved ones.
- Developed and maintained courteous and effective relationships with co workers
- Facilitated communication and collaboration between departments to help business function smoothly.
- Trained new and existing employees on customer service best practices and how to navigate documentation/software to improve overall customer handling skills.
- Built and maintained rapport with clients to provide ongoing support.
- Anticipated responses and prepared clear and articulate answers.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Saved almost 800 lives during my role (s) as a treatment advisor. I was in the top 7 people in my company for most lives saved.
- Hit my bonus nearly every month for compliance, documentation, and call quality.
- Worked closely with BDO's to ensure referrals got into treatment safely and efficiently.
- Communicated with Case Managers, Nurses at hospitals/ other treatment centers to make sure patients were medically appropriate to transfer to our facility.
- Verified insurance, calculated patient financial responsibility, and collected payment from patients and loved ones.
Associate Treatment Advisor
Recovery Centers Of America
09.2020 - 03.2021
- Worked flexible hours; weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic, getting promoted quickly.
- Offered friendly and efficient service to patients and loved ones, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Verified insurance benefits
- Calculated PFR, explained benefits, and collected payment from patients or loved ones.
Patient Specialist
Recovery Centers Of America
11.2019 - 08.2020
- Ensured that clients and families were treated with respect and dignity
- Monitored social media
- Maintained excellent attendance record
- Developed team communications and information for Patient Specialist meetings
- Learned how to de-escalate the callers
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked with Alcoholics/Addicts and their Families to understand needs and provide exceptional service
- Handled outbound/inbound calls all day to address customer inquiries and concerns while keeping call handling time low
- Mentored clients on substance use and life choices
- Mentored new Patient Specialists on how to preform their job accurately and efficiently
- Completed my follow-ups everyday in an accurate and timely matter
- Explained plans for treatment and payment options
Head Field Hockey Coach- U16 Indoor
Viper Field Hockey
Royersford, PA
10.2021 - 03.2022
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Monitored athletes during events and practice to quickly identify injuries.
Lead Preschool Teacher
Central Bucks Children’s Academy
11.2018 - Current
- Promoted sensory development by providing access to different textures
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Educated students in foundational concepts such as shapes, numbers and letters
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
Assistant Preschool Teacher
The Goddard School
03.2018 - 09.2018
- Assisted teacher with developing creative program suitable for preschool children
- Maintained a tidy and clean classroom consistent with safety and health standards
- Encouraged children to interact with each other and participate in group activities
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff
- Planned and executed activities to promote motor, social, and creative development
- Created new lesson plans based on course objectives
Summer Camp Counselor
Hatboro-Horsham School District
06.2017 - 08.2017
- Worked with children K-6
- Organized and guided group activities by leading, coaching and participating with campers.
- Worked with children of varying age, interest, skill and developmental levels.
- Assisted individuals with self-harm, anxiety and other issues and counseled individuals on self-discipline and personal accountability.
- Explained and demonstrated gym games and activities to party participants.
- Planned various indoor activities, art, and creative activities
- Supervised and participated in various field trips including the zoo, water parks, and museums.
Afterschool Coordinator
Hatboro-Horsham School District
02.2017 - 05.2017
- Regulated and structured daily afterschool activities for children in elementary school.
- Prepared art, educational and recreational activities for afterschool programs.
- Maintained positive relationships with students, parents and staff.
- Provided staff with instructional supplies and materials.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
Freshman Field Hockey Coach
Pennridge School District
08.2017 - 11.2017
- Coached 9th grade girls
- Developed practice plans, skills and drills and prepared the girls for games
- Implemented knowledge from my field hockey career at the college level
Recess And Lunch Aide
Hatboro-Horsham School District
10.2016 - 03.2017
- Supervised children K-5 during recess and lunch hours.
- Helped children learn problem solving skills while out on the playground.
Administrative Assistant
Newtown Athletic Club
01.2016 - 03.2016
- Created files, reports and records while maintaining confidentiality.
- Acted as the first point of contact to greet and welcome customers in a friendly, courteous manner.
- Instructed and demonstrated cross-fit to clients
Education
2 Years Completed - Criminal Justice
Saint Joseph's University
Philadelphia, PAPennridge High School
Perkasie, PA2012
Skills
Salesforce
Availity
Navinet
PEAR Portal
Excel
Medicaid/Medicare
Commercial Insurance
Customer Service via phone
Strong interpersonal skills
Understanding of financial arrangements
Healthcare operations
Goal Setting
Scheduling
Organizational skills
Documentation
Verbal and written communication
Medical terminology
Multitasking ability
Quality assurance
De-escalation
EOB and VOB
Timeline
Stay at Home Mom (Got Laid Off After Giving Birth)
Self
12.2022 - Current
Insurance Verification Specialist
Recovery Centers Of America
01.2022 - 12.2022
Head Field Hockey Coach- U16 Indoor
Viper Field Hockey
10.2021 - 03.2022
Treatment Advisor
Recovery Centers Of America
03.2021 - 01.2022
Associate Treatment Advisor
Recovery Centers Of America
09.2020 - 03.2021
Patient Specialist
Recovery Centers Of America
11.2019 - 08.2020
Lead Preschool Teacher
Central Bucks Children’s Academy
11.2018 - Current
Assistant Preschool Teacher
The Goddard School
03.2018 - 09.2018
Freshman Field Hockey Coach
Pennridge School District
08.2017 - 11.2017
Summer Camp Counselor
Hatboro-Horsham School District
06.2017 - 08.2017
Afterschool Coordinator
Hatboro-Horsham School District
02.2017 - 05.2017
Recess And Lunch Aide
Hatboro-Horsham School District
10.2016 - 03.2017
Administrative Assistant
Newtown Athletic Club
01.2016 - 03.2016
2 Years Completed - Criminal Justice
Saint Joseph's University
Pennridge High School